We are looking for a Front Office Agent (Shift Rotation) to be the first point of contact for our guests and manage all aspects of their stay. The Front Office Agent's responsibilities include registering guests, managing reservations and providing information on rooms, rates and services. If you have a talent for customer service and experience working in the hotel industry, we would love to meet you and offer you the opportunity to help create a pleasant and memorable stay for our guests.ResponsibilitiesPerform all check‐in and check‐out activitiesManage online and telephone bookingsInform guests about payment methods and verify their credit card detailsRegister guests by collecting the necessary information (contact details and exact dates of their stay)Greet guests upon arrival and assign roomsProvide information about our hotel, available rooms, rates and servicesRespond to customer complaints in a timely and professional mannerLiaise with housekeeping staff to ensure rooms are clean, tidy and fully furnished to meet guests' needsUpsell additional facilities and services when appropriateMaintain up‐to‐date booking and payment recordsQualificationsExperience working as a hotel front desk clerk, receptionist or similar roleExperience with hotel reservation software such as Opera (plus)Customer‐service aptitudeExcellent communication and organisational skillsProblem‐solving skillsResult‐oriented mindsetTeamwork
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