The Boutique Manager will have the following missions:
Customer and business development
Make the customer the priority of the store to guarantee optimal customer service,
Support the team in building lasting relationships with customers,
Consolidate a dynamic of recruiting new customers/prospects,
Implement action plans to boost activity,
Develop the turnover and performance of their boutique,
Manage commercial activity using performance indicators and regular reporting,
Team management and development
Define individual/team objectives,
Evaluate performance,
Identify training needs,
Build development plans,
Support and motivate the team through coaching,
Ensure that the team masters the products and services of the house, its history and its codes,
Sales and store management/Operations
Acquire and develop a customer portfolio through CRM activities,
Ensure optimization of commercial opportunities through perfect mastery of operational processes, a strategic vision of the business, quality service, respect for internal procedures and maintaining Brand standards,
Be responsible for the smooth running of daily operations (product presentation, logistical coordination and supplies),
Guarantee excellence of service within the Boutique and the treatment of VIP customers,
In-depth knowledge of back office functions and in-store analytics (CRM, customer acquisition, profit and loss statement, store activities, inventory control, reports, VM rules, etc.),
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