Hosco What will be your mission? As a Reservations Staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction. What will you do? - Encourage upselling and meeting set revenue targets each month. - Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times. - Process and respond within 24 hours to all reservation requests according to standards. - Be up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions. - Maximize quality levels of product, service and guest satisfaction. - Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner. - Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met. - Attend hotel events, daily briefings and training to enhance professional skills.What are we looking for? - Strong communication skills and persuasiveness. - Stress resistance and an organized working method. - Flexibility, accuracy and helpfulness. - Good level of English both verbal and written - Always thinking one step ahead and attention to detail. - Relevant work experience is a plus.Why choose us? At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as: - Worldwide experience ? diversity of 150 different nationalities. - Career development opportunities full of national and international challenges. - Wide range of training programmes to enhance your skills. - Wellbeing initiatives, including flexible working conditions. - Team member recognition programmes, including Memorable Dates. - Ability to make a difference through our sustainability programme and volunteering initiatives. - Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme. Settore: Hotel/Turismo Ruolo: Customer Service