JOB OVERVIEW:
Check-in/check-out hotel guests in a timely and professional manner; process all payments according to established procedures. This position works during the overnight shift.
DUTIES AND RESPONSIBILITIES:
* Welcome guests in a friendly, prompt and professional manner.
* Register guests, issue room keys, provide information on hotel services and room location.
Answer phones in a prompt and courteous manner.
* Up-sell rooms where possible to maximize hotel revenue.
* Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/securing assigned bank.
* Complete and transmit daily accounting reports and prepare them for review by hotel management
* Issue, control and release guest safe-deposit boxes.
* Communicate any outstanding guest requests or issues to management that may require
additional monitoring or follow-up.
* Respond appropriately to guest complaints. Make appropriate service recovery gestures in order
to ensure total guest satisfaction.
* May routinely book guest reservations for individuals and/or groups that are requested either by
phone or from within the hotel; process cancellations, revisions, and information updates on
changes.
* Promote team work and quality service through daily communications and coordination with
other departments.
* Perform other duties as assigned including guest room tours, concierge services, special guest requests, etc.
Qualifications and Requirements:
High School diploma or equivalent, plus one year front desk/guest service experience. Some college preferred. Must speak fluent English. Other languages preferred.
This job requires ability to perform the following:
* Frequently standing up behind the desk and front office areas
* Carrying or lifting items weighing up to 50 pounds
* Handling objects, products and computer equipment
* Use a keyboard to operate various property management and reservations systems, etc.
Other:
* Communication skills are utilized a significant amount of time when interacting with guests and employees.
* Reading and writing abilities are utilized often.
* Basic math skills are used frequently.
* Problem solving, reasoning, motivating and training abilities are often used.
* Required to work the overnight shift
* May be required to work other shifts, weekends, and/or holidays.
The hourly pay rate for this role is $17.75.
We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.