We are a global leader in the design, manufacture, and distribution of ophthalmic lenses, frames, and sunglasses.We offer our industry stakeholders in over 150 countries access to a global platform of high-quality vision care products such as the Essilor brand with Varilux, Crizal, Eyezen, Stellest and Transitions, iconic brands that consumers love such as Ray-Ban, Oakley, Persol, Oliver Peoples, Vogue Eyewear and Costa, as well as a network that offers consumers high-quality vision care and best-in-class shopping experiences such as Sunglass Hut, LensCrafters, Salmoiraghi & Viganò and the GrandVision network, and leading e-commerce platforms.Join our global community of over 190,000 dedicated employees around the world in driving the transformation of the eyewear and eye-care industry.If you've worn a pair of glasses, we've already met.Your #FutureInSight with EssilorLuxotticaAre you willing to pioneer new frontiers, foster inclusivity and collaboration, embrace agility, ignite passion, and make a positive impact on the world?Join us in redefining the boundaries of what's possibleYour roleWe are looking for a Customer Journey Ops Manager who will play a key role in analyzing, designing, and improving end-to-end customer journeys across brands and markets.The role covers all phases from cart to delivery and post-purchase, with the goal of improving customer experience and reducing operational inefficiencies.It combines analytical capability, operational execution, and project-based contribution to deliver consistent, efficient, and high-quality customer experience across all touchpoints.This position requires a strong understanding of digital journeys, the ability to identify gaps and opportunities in complex ecosystems, and the capability to work cross-functionally with Business teams, Logistics, Customer Service, Digital IT, and Regional teams.The role is hands-on and impact-driven, with clear accountability for turning insights into live initiatives.Main respons