Company Description
Unger Academy® is a multinational company, founded in Italy by Andrea Unger, 4-time World Trading Champion and career algorithmic trader. Thanks to Andrea's method and guidance, and the unshakable dedication of our team to our traders and to each other, we have helped over 10,000 traders since 2016...
but we aren't stopping there!
Our mission is to exceed expectations in helping traders prosper without sacrificing their time. We achieve this mission on a daily basis, producing winning traders from all over the world.
We are over 20 (and growing!) people from diverse cultures and backgrounds who thrive on accomplishing our mission, and having fun while doing it. We are a results-driven team with a high standard of excellence, focused on the success of our traders, no matter their experience.
**Job Description**:
STRATEGY: Sales Support - Assist the sales team in booking calls
- T ACTICS:
- Follow up with our pool of prospects to garner interest in our offer/bonuses/promotions
STRATEGY: Post-Sales Support - Assist in the success of our members by following them throughout their journey
- TACTICS:
- Hold accountability calls with members to guide them through their learning journey, celebrating their successes and directing them to the relevant resources if they reach an obstacle
- Professionally expedite the resolution of customer care requests
- Systematically report member feedback/improvement opportunities to the relevant departments to keep the wheel of continuous improvement moving
- Monitor NPS responses and take action accordingly
- Conduct regular surveys and strategize new ways to exceed the expectations of service excellence for our members
**Qualifications**:
- We’re looking for a self-starter who thrives on challenges, has excellent people skills and a knack for getting ahead of problems before they arise.
- A passion for continuous learning and a strong team mentality is essential.
- Italian language proficiency is required.
- Previous customer care or after-sales experience will put you ahead of the competition.
Additional Information
Perks:
- Work remotely with flexible hours - no commute and better work-life balance
- Access to One Year Target program and trading signals
- Personalized growth plan
- Potential for performance bonuses
Think you have what we are looking for and want to join us in our mission to help traders prosper? Let us know you're interested by clicking below and telling us more :)
📌 Sales Support/after-sales Specialist
🏢 Unger Academy
📍 Martellago