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Solutions after sales manager

Donato
Experteer Italy
Sales manager
Pubblicato il 4 giugno
Descrizione

Experteer OverviewIn this role you will lead technical and commercial processes for spare parts and modernization solutions for rolling mills. You will prepare quotations, manage orders and coordinate with internal teams to ensure customer satisfaction. You’ll work in a multi-country setting within the Center of Excellence for Automation, Digital & Service Solutions. Your impact spans after‑sales activities, from precise specifications to timely delivery and service support. This is an opportunity to shape maintenance and upgrade programs for long‑ and flat‑product mills.Responsibilities & BenefitsDevelop technical and commercial proposals for spare parts and modernization solutions for long product rolling mills and flat‑product rolling (hot/cold)Identify required components, equipment, and systems using customer docs and internal engineering supportPrepare spare parts packages for initial supply with product‑specific technical departmentsEvaluate costs with purchasing, costing, and supplier management teamsDraft technical specifications and detailed commercial quotationsOversee and coordinate order execution for on‑time delivery and accuracyCollect and analyze project information aligning after‑sales activities with contractual milestonesMaintain accurate records of quotations and orders in ERP systemsProvide excellent customer service handling technical inquiries and support needsQualificationsDegree in Engineering or Technical Diploma (preferred Mechanical, Thermal, Electrical, Electronics, or Telecommunications)Previous experience in technical‑commercial back‑office roles within mechanical engineering companies or steel production plant environmentsFluent English (written and spoken)Proficiency in SAP R/3 ERP systems; knowledge of SAP S/4HANA is a plusProficiency with Microsoft Office tools (Excel, Word, Outlook)Strong communication, organizational, and teamwork skillsHigh attention to detail, reliability, and ability to handle high volume workWillingness to travel nationally and internationally
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