PbJob Description /b /ppSupervise a technical support team, providing leadership, technical guidance, and strategic direction to ensure efficient resolution of application issues and exceptional customer service. /ppbJob Responsibilities /b /polliPromote Product Services Management department goals by selecting, motivating, and training capable team members. /liliLead the activities of assigned Product Services Management team members by communicating and providing guidance toward achieving department objectives. /liliUtilize current technology to gather, store, disseminate, and analyze information to make strategic decisions. /liliUse quantitative and qualitative data from internal and external sources to produce dashboards, metrics, or insights and identify trends or anomalies. /liliCollaborate with development teams to design business intelligence solutions. /liliImplement initiatives to minimize external threats or competition and capitalize on opportunity markets. /liliParticipate in strategic planning; present insights to leadership and recommend future actions. /liliPerform related duties as required, considering all responsibilities as essential functions under the Americans with Disabilities Act. /li /olpbPreferred Skills /b /pulliDeep understanding of mobile and web applications /liliStrong analytical and problem-solving skills, advanced troubleshooting skills /liliFamiliarity with APIs and networking concepts (TCP/IP, DNS, firewalls) /liliKnowledge of operating systems (iOS, Android, Windows, macOS) /liliKnowledge of devices (smartphones, tablets, desktops) /liliExperience with ticketing systems /liliProven ability to manage and motivate a team /liliAbility to prioritize multiple tasks /liliExperience managing technical incidents /liliAbility to establish KPIs and monitor performance /liliDevelop and implement policies and procedures /liliExcellent communication skills /liliMake timely, informed decisions /liliCommitment to customer service /liliAdaptability to changing technology and business needs /liliExperience with HIPAA regulations /liliFamiliarity with pharmacy workflows and prescription fulfillment /liliProven track record of achieving business objectives /liliAbility to work independently and in fast-paced environments /liliUnderstanding of SDLC and Agile methodologies /li /ulpbJob Qualifications /b /pulliBachelor's Degree or equivalent experience /lili6-8 years in technical support preferred /lili2-5 years in leadership and IT required /li /ulpTravel may be required for business needs. /ppFlexible shift options available, each lasting 8 hours, between 7 AM and 7 PM, including weekends and holidays as needed. /ppbAdditional Salary Details /b /ppThe listed salary range is a potential base compensation, subject to factors like location, experience, education, and internal policies. /ppJ-18808-Ljbffr /p #J-18808-Ljbffr