Piano di Sorrento, Italy Onsite Fixed term Full Time 40 136224 We are seeking digital experienced and helpful individuals like you to join our diverse team of Quotations & Operations Agent in Italy (Sorrento). You will be responsible for communicating booking updates with our key excursion & transfer suppliers and destination teams to ensure a smooth Service Delivery operation. So if you have got the right to work in Italy and speak Italian and English, keep on reading! ABOUT OUR OFFER: - A job at TUI offers more than your basic salary which already starts at 25.000€ gross per year. - 1 - 2 days off/week. - 40 working hours/week. - We pay you for all training days completed plus free access to our TUI Learning Hub, TUI Skills Academy & language lessons. - Get involved with charity and sustainability initiatives like the TUI Care Foundation and complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub. - We offer seasonal or permanent contracts, but either way you can level up your career with growth opportunities tailored to your unique skills and expertise. ABOUT THE JOB: - Quoting and booking requests from our FIT, tailor-made, and Group clients. - Create the proposal for the clients(where we don’t have anything on the shelves) and follow up on it. - Try to increase our conversation ratio and margins. - Proactive communication with B2B team/Supply to ensure the best proposal. - Filter requests following organization guidelines. - Oversees and manages hotel and land service reservations for groups and individuals - Ensure last minute operational changes and/or reservations - Ensure all reservations are managed in detail and suppliers receive them on time - Load correctly all reservations in the system - Send all needed documents (final details and vouchers) to the clients - Send the proforma invoice to the clients in advance when pre-payment is required - Monitor pre-payments both of clients and suppliers - Solve daily operational issues - Assist clients when on the spot through the emergency line - Re-check all reservations day by day - Monitor booking positions for groups and send weekly updates to the hotels ABOUT YOU: - Excellent communication skills, both verbal and written in English and Italian is required. Other European languages would be advantageous. - Great organizational skills and ability to work in a fast-paced environment. - Experience in the leisure and Italian tourism industry. - Able to work in a flexible manner (including different shifts Monday-Sunday) - Able to solve problems independently and embrace our digital culture. - Easily adapt to working changes and quickly learn new skills - A collaborative and great team player - Ability to prioritize in day-by-day workload From a workplace to a place to belong. At TUI we embrace diversity, equity, and inclusion, encouraging everyone to come as you are, because together, our potential is limitless.