Company Description
About Orient Express
About Orient Express La Minerva
Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in 2025. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of 2024, a new décor and interior inspired by the Roman domus and the riches of the "Eternal City" will be revealed with a new touch of contemporary elegance.
Job Description
Our Commis de Rang are a crucial member of the Food & Beverage team dedicated to providing exceptional quality and service to our guests. The Commis de Rang will assist the F&B Team (F&B Director, Assistant F&B Director, Restaurant Managers, Chef de Rang) to provide an outstanding breakfast, lunch and dinner experience in compliance with HACCP and the Hotel standards of excellence for the warmest welcome and guest centricity.
Key Responsibilities
1. Ensure a timely, accurate and high-quality clearing, cleaning and setting up tables, chairs, linens, chinaware, glass and silver flatware in an unobtrusive way to have all prepared for the service to guests.
2. Take care of checking and refilling condiment containers according to HACCP and the Hotel standards and regulations.
3. Support, when needed or requested, delivery of small items e.g. soups or beverages.
4. Ensure a timely, accurate and high-quality clearing, cleaning and laying of buffets.
5. Participate in providing a best-in-class service to guests by welcoming them, providing water, beverages, bread and butter service, following their requests and the Hotel excellence standards.
6. Be always ready to gather all guest needs and to timely fulfill all their requests.
7. Ensure a synergic collaboration with the Chef de Rang, guaranteeing that the food deliveries from kitchen to the guests match all the Hotel excellence standards.
Qualifications
8. Minimum 2-years experience preferably at a high-level Restaurant/Hotel in the same role.
9. Hotel School diploma with high grade is preferred.
10. Flexibility and openness to cooperate with the other Restaurant lines when necessary and required.
11. Guest centricity, constant high attention to details, problem solving, punctuality, proactivity, skills are a must.
12. Punctuality, great attention to details, flexibility, high team working.
13. Flexibility to work on several shifts, weekends and holidays.
14. Italian and English good confidence are mandatory.
15. Constant top-level grooming.
16. Constant compliance with HACCP, Hotel’s hygiene standards, procedures and code of conduct.
17. Ability to work efficiently also under pressure.
18. Legal right to work in Italy.
Additional Information
19. A competitive salary package
20. ALL - Heartist® Program: Employee benefit card offering discounted rates at all ACCOR locations and partner venues worldwide.
21. Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.