Job Description Visit www.hcltech.com for more information. Position: SAP BASIS & HANA Account Manager, Macerata Type: Permanent / Full-Time / Remote Company: HCLTech Location: Macerata Industry: Technology EU Work Permit: Required Posted: 03.05.2025 | Expiry: 17.06.2025 About Us HCLTech is one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries. We focus on Digital, Engineering, and Cloud solutions, fostering innovation and diversity. Role & Responsibilities Support sales to delivery handover and customer onboarding for SAP Enterprise Cloud Services. Coordinate the onboarding and transition of customers to SAP services. Manage service delivery according to scope, budget, and milestones. Assist in critical customer situation de-escalations and collaborate with SAP support teams. Participate in customer release, maintenance, and lifecycle activities. Support problem management and continuous improvement initiatives. Act as liaison with SAP stakeholders to ensure customer success. Review account status and analyze needs for account transition based on growth. Ensure systematic onboarding and continuous knowledge transfer sessions. Qualifications & Experience Minimum 5 years of SAP Basis experience, with strong expertise in HANA database. Mandatory experience in SAP Upgrade & Migration (OS/DB). Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus. Hands-on experience with cloud platforms (AWS, Azure, GCP). Italian language proficiency at C2 or native level; English at B2 or higher. Work Experience 5-6 years in multinational software/IT organizations. At least 5 years of SAP S/4HANA knowledge. 2 years of cloud experience in solution management or delivery. Why Join Us Global presence with diverse teams and inclusive culture. Flexible, virtual-first work environment. Opportunities for growth, learning, and career development. Comprehensive employee benefits. Equal Opportunity We are committed to diversity and provide equal employment opportunities to all applicants and employees, regardless of race, religion, sex, age, or other protected classes. J-18808-Ljbffr