Join KONE as a Key Account Manager
Are you ready to make an impact in one of the world's leading companies in the elevator and escalator industry? At KONE, we don't just move people—we create the flow of urban life. We deliver cutting-edge solutions for elevators, escalators and innovative services for maintenance, modernization & NBS.
As a Key Account Manager, you will play a strategic role in building strong, long-term partnerships with our most important national customers. You will become the SPOC (single point of contact) for your strategic customers. Your mission? Drive customer satisfaction, foster trust, and deliver value through exceptional service and commercial excellence.
You will be based in Pero (MI).
What You'll Do
* Develop and execute Account Plans and budgets with key clients, focusing on value-based selling.
* Manage commercial risks and ensure compliance with KONE business guidelines.
* Handle customer complaints with professionalism, ensuring timely resolution.
* Oversee national agreements and manage a portfolio of strategic contracts.
* Collaborate with Area Leaders to define account strategies and mobilize internal teams toward shared goals.
What We're Looking For
* Bachelor's or Master's degree
* Italian mother tongue, fluent in English
* Excellent Influencing skills
* A customer-focused mindset and a passion for achieving results
* Strong proficiency in MS Office and CRM tools
Why Join Us?
At KONE, you'll be part of a global team that values innovation, sustainability, and growth. We offer continuous learning opportunities, a dynamic work environment, and the chance to shape the future of urban mobility.
Ready to take your career to the next level? Apply now and let's create the future together
At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.
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