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Where passion meets opportunity
The best of your adventures is the one you have yet to sail!
Job Purpose
MSC Cruises is the world’s third-largest cruise brand and a leader in Europe, South America, the Gulf region, and Southern Africa. It has a strong presence in the Caribbean, North America, and Far East markets. Headquartered in Geneva, MSC Cruises is part of MSC Group, a Swiss-based shipping and logistics conglomerate with over 300 years of maritime heritage. The company operates a modern fleet of 22 cruise ships, with three new vessels launching in 2025, 2026, and 2027.
We are seeking a Customer Relationship Specialist to join our CRM Department, reporting to the Team Leader. The role involves supporting marketing automation and tactical campaigns in the post-booking phase.
Key Accountabilities
* Design, schedule, test, and deploy marketing automation campaigns, including one-shot, recurring, triggered, and dynamic campaigns.
* Build and deploy email campaigns, editing copy, verifying layout, links, and dynamic content.
* Review campaign performance and collaborate with the team to improve results.
* Report key metrics weekly and monthly to stakeholders.
* Troubleshoot technical issues, list segmentation, and other email execution aspects.
Qualifications, Experience, and Skills
* Minimum 2 years of experience in campaign management and guest engagement.
* Proficiency in English and at least one additional European language (Italian, Portuguese, German, Spanish, French).
* Good knowledge of Microsoft Office tools.
* Familiarity with marketing automation tools (e.g., Marketo, AJO, Braze, Salesforce Marketing Cloud) is a plus.
* Knowledge of Adobe Photoshop is preferred.
* Background in Digital Marketing or CRM is advantageous.
* Self-motivated with proactive teamwork skills.
* Strong organizational skills and attention to detail.
Visa requirements
* Right to work in Italy.
Our commitment
We value diverse perspectives and foster an inclusive environment where everyone feels respected and empowered. We are committed to making a positive impact on our guests, employees, and planet.
Ready to turn your passion into something extraordinary? Join MSC Cruises and start your journey today!
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Other
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