Reservations agent - casa brera (milano)

**Additional Information**
**Job Number**26046407 **Job Category**Reservations **Location**Casa Brera a Luxury Collection Hotel Milan, Piazzetta M Bossi No 2, Milan, Milan, Italy, 20121 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management Part of Marriott International, Casa Brera, a Luxury Collection Hotel, Milan is currently recruiting a Reservation Agent. Reporting to Director of Housekeeping, the role will cover Housekeeping tasks.
- This is full-time position, 5 days a week with 2 days off.
- The starting date is estimated in May. **About us** Located near the iconic Teatro alla Scala, Casa Brera, a Luxury Collection Hotel, Milan is an authentic expression of the city’s evocative spirit, intertwined with the rhythm of the Brera neighborhood. The hotel is a gateway to the rich tapestry of Milanese history, art and culture. An interpretation of the city’s timeless elegance, brought to life by celebrated designer, Patricia Urquiola, there are 101 guestrooms and 15 suites, including the refined Milanese Suite. Favored by locals and guests, Casa Brera, a Luxury Collection Hotel, Milan, is a must-visit location for worldly epicureans. Presenting a symphony of flavors, regional cuisine is redefined. A rare sky bar and restaurant, Etereo is where a rooftop pool and panoramic views meet exceptional gastronomy. In addition, guests can savor delicious breakfast options and enjoy classic Milanese aperitivo Here, you will find an authentic and modern team that aims at crafting unique experiences that connect our guests with Milanese heritage in a welcoming and inclusive atmosphere. **The impact you’ll make** No matter what position you are in, there are a few things that are critical to success - creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring tone of voice and communication style are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Reservations Agent - to get it right for our guests and our business each and every time.
**- What you’ll do**
- Follow Reservations procedures and policies as per standard operating procedures and hotel identity.
- Process all reservation requests, changes, and cancellations in the internal company systems.
- Identify guest reservation needs and upsell as appropriate.
- Verify availability of room type and rate in collaboration with Revenue and Front of the House departments.
- Sell the most appropriate room type to meet guest requirements and maximize room rate.
- Use sales techniques when assisting guests in making reservations, including personalizing calls, obtaining complete guest needs, suggesting alternate dates or directing guests to sister properties on sold out days.
- Answer guest questions about property facilities/services (e.g., hours of operation, room availability, restricted dates, rates and room types, packages, promotions, entertainment, restaurants, special events).
- Describe room accommodations and agevolazioni feature sale amenities to guests.
- Communicate information regarding designated VIP reservations, including VIP name, company, and title to upper level management.
- Identify guest reservation needs by asking open-ended questions to obtain all necessary information, including enrollment in Marriott Rewards program.
- Respond to any challenges found for accommodating rooming requests by communicating with guest or group contact, Sales Department, or Front of the House..
- Communicate with Sales team and property associates to resolve errors related to group market codes not matching in the systems.
- Set-up proper billing accounts according to accounting policies.
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Assist other employees to ensure proper coverage and prompt guest service.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently. **What you’ll need**: - A warm, people-oriented demeanor and a team-first attitude
- Positive outlook and outgoing personality
- Flexibility, problem-solving skills and multi-tasking ability
- Excellent knowledge of English and Italian (both writing and speaking)
- Previous experience in similar roles is a big plus.
- Ideally, technical knowledge of Marsha and Opera.
- Excellent knowledge of Office365 (outlook, teams, excel) **What we offer**
- A unique opportunity to be part of a luxury lifestyle hotel where we celebrate your unique talent.
- Part of Marriott International, the largest hospitality brand in the world
- World class training and development programs tailored to enhancing your skills and help you grow within the Marriott family.
- Work alongside some amazing talent
- aw