PDescription /ppbJOB SUMMARY /b /ppAreas of responsibility include Restaurants / Bars and Room Service if applicable. Supervises daily restaurant operations and assists with menu planning maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employee satisfaction and maximize the financial performance in areas of responsibility. Determines training needed to accomplish goals then implements plan. /ppCANDIDATE PROFILE /ppbEducation and Experience /b /ppHigh school diploma or GED; 4 years experience in the food and beverage culinary or related professional area. /pp2-year degree from an accredited university in Food Service Management Hotel and Restaurant Management Hospitality Business Administration or related major; 2 years experience in the food and beverage culinary or related professional area. /ppCORE WORK ACTIVITIES /ppbManaging Day-to-Day Operations /b /ppSupervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees absence. /ppMaintains service and sanitation standards in restaurant bar / lounge and room service areas. /ppReviews staffing levels to ensure that guest service operational needs and financial objectives are met. /ppbLeading Food and Beverage Team /b /ppUtilizes interpersonal and communication skills to lead influence and encourage others; advocates sound financial / business decision making; demonstrates honesty / integrity; leads by example. /ppEncourages and builds mutual trust respect and cooperation among team members. /ppbServes as a role model to demonstrate appropriate behaviors. /b /ppIdentifies the developmental needs of others and coaches mentors or otherwise helps others to improve their knowledge or skills. /ppDevelops specific goals and plans to prioritize organize and accomplish your work. /ppbEnsures and maintains the productivity level of employees. /b /ppProvides the leadership vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. /ppEnsures compliance with all food beverage policies standards and procedures by training supervising follow-up and hands on management. /ppEnsures compliance with all applicable laws and regulations. /ppEnsures compliance with food handling and sanitation standards. /ppEnsures staff understands local state and Federal liquor laws. /ppEstablishes and maintains open collaborative relationships with employees and ensures employees do the same within the team. /ppEstablishes guidelines so employees understand expectations and parameters. /ppMonitors alcohol beverage service in compliance with local laws. /ppbEnsuring Exceptional Customer Service /b /ppProvides services that are above and beyond for customer satisfaction and retention. /ppImproves service by communicating and assisting individuals to understand guest needs providing guidance feedback and individual coaching when needed. /ppManages day-to-day operations ensures the quality standards and meets the expectations of the customers on a daily basis. /ppDisplays leadership in guest hospitality exemplifies excellent customer service and creates a positive atmosphere for guest relations. /ppbEmpowers employees to provide excellent customer service. /b /ppActs as the guest service role model for the restaurants sets a good example of excellent customer service and creates a positive atmosphere for guest relations. /ppbHandles guest problems and complaints. /b /ppMeets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage service levels and overall satisfaction. /ppEnsures corrective action is taken to continuously improve service results. /ppIncorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement. /ppManages service delivery in outlets to ensure excellent service from point of entry to departure (e.g. greeting from hostess speed of order taking and food and beverage delivery fulfillment of special requests collection of payment invitation to return). /ppbManaging and Conducting Human Resource Activities /b /ppProvides guidance and direction to subordinates including setting performance standards and monitoring performance. /ppIdentifies the educational needs of others develops formal educational or training programs or classes and teaches or instructs others. /ppEnsures employees are treated fairly and equitably. Strives to improve employee retention. /ppEnsures employees receive on-going training to understand guest expectations. /ppSolicits employee feedback utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns. /ppStrives to improve service performance. /ppEnsures recognition is taking place across areas of responsibility. /ppbAdditional Responsibilities /b /ppProvides information to supervisors co-workers and subordinates by telephone in written form e-mail or in person. /ppAnalyzes information and evaluating results to choose the best solution and solve problems. /ppAssists servers and hosts on the floor during meal periods and high demand times. /ppRecognizes good quality products and presentations. /ppSupervises daily shift operations in absence of Assistant Restaurant Manager. /ppOversees the financial aspects of the department including purchasing and payment of invoices. /ppAt Marriott International we are dedicated to being an equal opportunity employer welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and greatest strength lies in the rich blend of culture talent and experiences of our associates. We are committed to non-discrimination on any protected basis including disability veteran status or other basis protected by applicable law. /ppRequired Experience : /ppManager /ppbKey Skills /b /ppRestaurant Experience,Labor Cost Analysis,Hospitality Experience,Cost Management,Assistant Manager Experience,Management Experience,Profit Loss,Computer Literacy,Leadership Experience,PL Management,Restaurant Management,Retail Management /ppuEmployment Type : /u Full-Time /ppuExperience : /u years /ppuVacancy : /u 1 /p #J-18808-Ljbffr