Responsibilities
The Client Solutions team are responsible for campaign execution and success, working closely with the Brand Partnerships team to deliver a first-class service to clients. Working with the top agencies and brands across Europe to educate and inform about the exciting evolution of TikTok.
In this role, you will act as the strategic bridge between our platform and our partners, moving beyond simple account management to become a trusted business advisor. You will collaborate closely with sales and product teams to analyze complex metrics and unique platform data, translating them into compelling narratives that maximize ROI.
By proactively monitoring campaign performance and aligning platform solutions with client marketing initiatives, you will exceed expectations and secure future investment.
Key Responsibilities
- Client Excellence: build and strengthen client and agency partnerships across global stakeholders to drive shared business goals and long-term growth, partnering with Brand Partnerships Manager.
- Campaign Execution: lead full-funnel marketing campaign strategy and own execution, including planning, measurement solutions, reporting (QBR), and performance optimization.
- Product Go-to-Market & Adoption: serve as a trusted product consultant, educating partners on TikTok solutions, new features, and best practices, driving the adoption of our products, best practices while working with product teams to troubleshoot technical issues and guide platform strategy.
- Strategic Insights, Data Analysis & Optimization: deliver actionable insights and strategic recommendations through QBRs and executive updates to drive continuous improvement and client impact, demonstrating deep analytical expertise.
- XFN Collaboration: work cross-functionally with Product, Measurement, Creative, Solutions Engineering, and Operations teams to enhance performance and influence product adoption and innovation.
Qualifications
Minimum Qualifications
- Previous experience as Account Manager, Client Solutions Manager, Media Manager, Digital Marketing Manager in brand, agencies, media and tech companies.
- Demonstrated experience of full funnel digital marketing and measurement
- Strong understanding of the media and advertising landscape, with hands-on experience in digital and programmatic sales.
- Experience in analysing data and identifying insights to assess campaign performance
- Knowledge and understanding of tracking (Pixel, Events API (CAPI), MMP), attribution (MMM, MTA), measurement (BLS, CLS, ULS), and Catalog management
- Ability to thrive in a rapidly evolving environment and adapt quickly to constant change.
- Fluent in Italian and English. High written and oral proficiency in Italian and English is required as this role will work with regional clients
Preferred Qualifications
- Previous experience in the Retail and Commerce industries, with a strong understanding of their dynamics and challenges
- Solid knowledge of self-serve advertising platforms, auction dynamics, and biddable media buying
- Results-oriented, with strong attention to detail and excellent organizational skills
- Proactive, with excellent project management, organizational, and analytical skills
- Strong verbal and written communication skills, with the ability to translate technical concepts effectively for non-technical stakeholders
- Experience in diagnosing and solving technical issues in collaboration with Product and Engineering teams
About TikTok
TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok’s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.
Why Join Us
Inspiring creativity is at the core of TikTok’s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.
We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We’re resilient and embrace challenges as they come. By constantly iterating and fostering an “Always Day 1” mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.
Diversity & Inclusion
TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.