* Provides status reports for implemented IT service changes to senior management.
* Implements routine changes in a live IT service environment.
* Generates schedule and time estimates for IT service changes.
* Participates in analysing the risks, costs and benefits of proposed IT service changes.
* Documents the procedures and changes made in IT service.
Change control
* Develops, documents and implements changes based on requests for change.
* Applies change control procedures.
* Applies tools, techniques and processes to manage and report on change requests.
Requirements definition and management
* Assists in the definition and management of requirements.
* Assists in the creation of a requirements baseline.
* Undertakes basic risk management activities.
* Maintains documentation of risks, threats, vulnerabilities and mitigation actions.
* Requirements
* Higher vocational training in a relevant discipline with 3 years post-related experience. Or a secondary educational qualification with 5 years post-related experience.
* 3 years of practical experience in performing change requests from initiation to closure while engaging with relevant process owners and stakeholders.
* ITIL v3 / v4 Foundation Certification
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