Assistant Restaurant Manager - Borgo Pignano Florence (EN)
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Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property offers 32 elegant rooms and suites, a private villa, a spa, a heated pool, two restaurants, and event spaces.
Job Description
The Assistant Restaurant Manager plays a strategic role in our Residence, contributing to the prestige and excellence that characterize Borgo Pignano Florence. They support the Restaurant & Bar Manager in the operational management of the restaurant, ensuring quality of food and wine, guest satisfaction and optimization of the team's performance.
Reports to: Restaurant & Bar Manager
Main Responsibilities
Organize and supervise the front-of-house service, ensuring coordination and efficiency of the staff.
Guarantee the utmost attention to detail, promoting this philosophy within the team.
Offer excellent service to maximize customer satisfaction.
Take charge of organizing catering services during events (e.g., cocktails, banquets, wedding lunches and/or dinners, musical events).
Ensure compliance with hygiene, health, and safety regulations by conducting daily inspections.
Maintain profitability by increasing revenue and optimizing costs.
Supervise the restaurant's accounting and invoicing procedures.
Monitor stock levels, storage areas, & reordering; manage purchases, goods reception, and waste control.
Inspire and motivate the team to achieve operational excellence.
Collaborate with management to develop marketing initiatives and loyalty programs.
Foster interdepartmental collaboration through open communication.
Monitor guest satisfaction and implement corrective actions, managing any complaints.
Qualifications
Requirements
Minimum of 3 years of experience in luxury hospitality settings.
Proven leadership and team management skills.
Excellent communication and interpersonal skills.
Flexibility to work in shifts, including weekends and holidays.
Excellent knowledge of English; other languages are a plus.
AIS or FISAR or WSET diploma is a plus.
References.
Competencies
Passion for the food and wine world.
Effective communication, emotional intelligence, adaptability.
Interdepartmental collaboration with a spirit of initiative.
Results-oriented with a focus on performance and objectives.
Global perspective and respect for cultural diversity.
Additional Information
What we offer
Start date: May **** with a 7-month fixed-term contract as per the National Collective Labour Agreement for the Tourism Sector.
40 hours per week over 5 days with two rotating days off.
Internal training on operational procedures and introduction to Relais & Châteaux circuit.
Training on Quality assessment and sector regulations.
Welfare credit provided based on guest satisfaction.
Company canteen.
Uniform and uniform laundry service.
No accommodation provided.
Workplace: Florence, Via Bolognese 89
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