**Night Shift Front Desk Agent**:
Fixed-term
Verdura
Sciacca, Sicily
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Verdura Resort is set on 230 hectares and nearly two kilometres of private Mediterranean coastline. There are three Kyle Phillips golf courses, a 60-metre infinity pool, six clay tennis courts, a world-class spa, four restaurants, five bars and much more. It's a place where buildings are subtly woven into the landscape, with a true sense of space and uninterrupted views of the azure waters. Above all, it's a place where our team delivers an outstanding level of service.
**The Position**
**NIGHT SHIFT FRONT DESK AGENT**
**Main Purpose**:
The Front Desk Agent acts as Guests’ first point of contact and manages all aspects of their reservation. He/she should be proactive in exceeding Guests’ requirements and cooperating with colleagues.
Reports to: Front Office Manager.
**Main duties & responsibilities**:
- Carry out all Front Desk operations, according to the company policies, procedures and standards, exceeding Guests’ expectations;
- Night shifts;
- Responsible for providing to each Guest a warm and efficient hospitality;
- Build and maintain a personalised and professional relationship with Guests and colleagues;
- Support all the other departments’ teams in order to satisfy all Guests requests;
- Be proactive in self-development.
**We offer**:
- Seasonal contract according to C.C.N.L. Settore Turismo.
- Learning & development activities and career opportunities.
- Opportunity to stay in one of our hotels at a reduced rate (35€ per night) upon reaching 6 working months. You will also be entitled to 50% discount at bars and restaurants of the Company and 20% discount on wellness treatments at our Spa and on products "Irene Resistente".
- Staff celebrations.
**Competencies required**:
- Collaboration: Be able and willing to work as a team within the department and with other departments.
- Personal Effectiveness & Communication: Demonstrate self-control and present information clearly and with confidence.
- Personal development: Be open to and accept constructive feedback and use it to improve. Ongoing dialogue with Head of Department on own performance objectives.
- Business orientation: Be able to follow guidelines and priorities assigned by Head of the Department in order to achieve goals in a timely and satisfactory way. Perform his/her tasks with integrity.
- Technical Skills: Demonstrate technical competence and knowledge related to the role.
**Other requirements**:
- Previous experience in Front Office Department;
- Fluent in English and Italian written and spoken;
- Knowledge of the Microsoft Office package (Word, Excel, PowerPoint, Publisher);
- Attention to detail in terms of content and accuracy;
- Possess excellent organizational skills and have an extremely high standard of order;
- Able to maintain the strictest confidentiality at all times.
**Workplace**: Verdura Resort, Sciacca (AG), S.S. 115 Km 131, 92019 Sicily.
📌 Night Shift Front Desk Agent
🏢 Rocco Forte Hotels
📍 Sciacca