Milan - Lombardia, Italy
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About the Role
As a CBRE Account Director based in Milan, you will lead, manage, and develop an important and complex client portfolio, ensuring financial and operational commitments are met and exceeded.
What You'll Do
Ensure that opportunities for the strategic development of contracts are exploited, increasing turnover and profitability, adding services and projects, and re‐winning contracts on re‐tender.
Ensure business policies and processes are effectively communicated and implemented within contracts.
Ensure contracts provide healthy and safe working conditions and that CBRE's health and safety policy is implemented across all activities, with regular reviews.
Ensure optimum staffing structures across contracts, balancing cost reduction with service excellence, supporting peaks and troughs, disaster recovery, and expertise sharing.
Ensure contracts are staffed by competent teams, taking direct responsibility for appointing contract managers, guaranteeing competence, and establishing succession plans.
Collaborate with other operational managers to develop the business, promote teamwork, and support colleagues.
Develop financial plans for revenue, profit, WIP reduction, cost reduction, and contract growth, and ensure these objectives are met and exceeded.
Maintain a customer focus across all operational activities and foster effective relationships with key client contacts.
Promote and uphold CBRE's core values.
Provide leadership, guidance, coaching, and direct support to deliver best‐practice selection, training, assessment, and recognition/reward.
Support business communication through advice, review, leadership, and direct contributions to meetings, briefings, forums, correspondence, and reports.
Assist the sales process through solution development, participation in presentations and consultations, hosting visits, and supporting mobilisation of new contracts.
Create a learning environment with training and development planning, ensuring basic training needs are met and staff reach their full potential.
What You'll Need
Minimum seven years of related experience and/or training.
Proven track record in the facilities management industry.
Managerial experience as Contract/Account Manager or above in technical or hard services.
Experience in developing and reviewing teams, conducting appraisals, and applying effective people‐management practices.
Excellent motivational and influencing skills, with high personal integrity.
Organised, able to prioritise and deliver under high‐pressure, business‐critical environments.
Ability to balance strategic thinking with tactical delivery for client satisfaction.
Excellent understanding of health & safety legislation.
Ability to gain trust and support from top‐level management and key client decision‐makers.
Experienced client‐relationship manager.
Strong financial skills.
Ability to manage conflict and crisis situations effectively. xivgfpx
Good knowledge of English.