Join Starhotels and become part of the Reception Team as Night Auditor (temporary contract) at our Hotel Terminus_ _in the heart of Naples. Since you’ll be based at the Front Desk, you'll be an important reference point for guests during the night. Your responsibilities include: - Being the friendly face that responds promptly to guest inquiries, providing information and assistance. - Willingness to work during night hours, embracing the night charm. - Performing nighttime check-in and check-out routines and ensuring flawless book closings. - Efficiently managing guest messages and requests. - Staying updated about hotel services, guest needs, and special events. - Ensuring lobby and Front Desk standards and safety compliance. - Adhering to policies and procedures when working front of house equipment and property management systems. Exceed expectations revealing: - A unique personality and a true passion for hospitality. - Familiarity with Opera PMS for efficient operations. - 3 years’ experience in 4 or 5-star hotels as a Night Porter or Secretary Shift. - Excellent communication skills. - Ability to anticipate and resolve challenges and complaint resolution finesse. - A commitment to delivering a high level of customer service. - Impeccable grooming standards. - Versatility in handling various work scenarios. - Enthusiasm when being assigned to both individual and team-oriented tasks. - Mastery of the local area, enhancing guest experiences. Embrace global diversity by speaking: - Italian - fluently - English - fluently - Additional languages are a plus. Unlock a world of benefits including: - Stylish uniforms with complimentary laundering. - Exclusive discounted stays within the group. - Discounts with our partners. - Ticket Restaurants for delightful dining. Embrace growth with: - Exceptional career advancement opportunities through our Performance Management Program. - An attractive compensation package based on your experience. - The chance to be a part of an ambitious, caring organization. Join us to shape your outstanding career!