Luise Yachting Riviera
The position is a seasonal role aimed at supporting the Operations Departments based in Portofino and Genova within the extended Riviera area. The role requires a reliable team member to assist in the implementation of current operations by delivering high-standard concierge, logistic and technical services through a variety of daily tasks, ensuring the successful fulfillment of clients' requests, the Company's global operations, management directives, and overall performance targets during the seasonal period.
Please send an email with a brief presentation and your CV dated and signed to: riviera@luise.com
DUTIES AND RESPONSIBILITIES under the responsibility of the OPS Manager
* Customers' welcome on site with the OPS Manager;
* Reception of requests and execution of services;
* Suppliers' invoices verification according to quotations & service provided;
* Company database datas entry (services ordered & delivered / contact details / documents compliance);
* Invoices drafting;
* Ordering stationary furniture and various items for the office;
* Support the OPS Manager on the overall activities.
QUALIFICATIONS REQUIREMENTS
* 2 or more years of Maritime / Yachting agency experience (not compulsory);
* Certificate of higher education;
* Basic knowledge of the Yachting Industry and its stakeholders;
* Onboard experience is a plus;
* Bilingual in the English Italian Languages (written & verbal), any other language is a plus;
* Information Technology proficiency "Microsoft office";
* Proficiency on database management tools.
SKILLS AND EXPERIENCE
* Advanced communication & interpersonal skills;
* Multi-cultural & cross-cultural awareness;
* Customer service experience;
* Luxury sector service experience;
* Excellent analytical skills;
* Capable of working independently / autonomously;
* Organizational and time management skills.
KEY BEHAVIORS
* Accountability on duties
* Polite & politically correct behavior;
* Team player with a collaborative spirit;
* Flexibility (time, tasks, projects, travel, out of hours);
* Proactive & a self-starter;
* Resourceful & problem solving;
* Strict confidentiality in regard to the Company' activities, members and clients.
ADDITIONAL NOTES
* Working out of hours subject to the needs of the service and approval from the line manager;
* Strict conduct & performance management;
* Non-disclosure;
* The overall content & duties of the job description is subject to the needs of the service;