A strategic and people leader for a large team, the City Manager of Amazon Now is empowered with complete operations responsibility for a city. She/he will work to create a dark stores network, serve customers with a best-in-class quick commerce experience, and manage building-level cost efficiencies, coupled with driving Regional/National level key Brilliant Basics Initiatives. Key job responsibilities Ensure a safe work environment Lead and supervise a team of cluster Managers, TLs as direct reports supported by PAs in Operations Responsible for overall Quality, Productivity, and dark store performance Strategic planning and forecasting; appraise performance; resolve problems; and address staffing needs Review work forecasts and determine productivity requirements to meet overall building objectives Ensure building health and inventory metrics with best-in-class quality standards Collaborate with stakeholders and adopt best practices cross-functionally Proactively identify and lead process improvement initiatives Understand system interventions for order processing and communicate new process implementations and control measures Carry out resource planning periodically and coordinate with Resource Planning and Finance teams to address capacity constraints Implement best practices in people management, ensure compliance, and manage connections and scorecards Manage people and team development, creating leaders and a talent pipeline Engage in cross-functional and cross-milestone interfacing to promote best practices and initiatives BASIC QUALIFICATIONS 3 years of experience in performance metrics, process improvement, or lean techniques Bachelor's degree or equivalent, or 3 years of Amazon (blue badge/FTE) experience Ability to work a flexible schedule, including weekends, nights, and holidays PREFERRED QUALIFICATIONS Experience in the quick commerce industry Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need workplace accommodations or adjustments during the application and hiring process, please visit this link for more information. If the country/region you're applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate based on protected veteran status, disability, or other legally protected statuses. J-18808-Ljbffr