The IT E-Commerce Front End Process Analyst will join the IT team with the goal of ensuring functional ownership of the front-end components of the eCommerce platform.The role involves close collaboration with internal and external stakeholders to ensure the proper management of Salesforce Commerce Cloud and CMS-driven digital experiences.The position supports the evolution of the user experience and the correct functioning of front-end flows, working in coordination with development partners and contributing to the continuous improvement of platform performance in line with business needs and end-customer expectations.The role can be based at our offices in Milan or Legnano and requires full-time onsite presence.Key Responsibilities
Manage front-end eCommerce processes and related systems (CMS, Salesforce Commerce Cloud, Marketing feeds, Social Login).Ensure end-to-end consistency between front-end behavior on Salesforce Commerce Cloud and content managed through the CMS.Monitor front-end performance and user experience, identifying areas for improvement.Support the evolution of the eCommerce platform in collaboration with Business and IT colleagues.Support the manager in managing operational relationships with external vendors and partners.Ensure integration standards, delivery quality, and roadmap priorities.Document processes, flows, and functional solutions.Collaborate cross-functionally with IT, Digital, Marketing, and UX teams.
Requirements
Bachelor's or Master's degree in Computer Science, Engineering, Telecommunications, Marketing, Management, or Economics or equivalent.Fluent in English language.1–3 years of experience in the e-commerce sector or in fast-paced, performance-driven retail environments.Proven knowledge of Salesforce Commerce Cloud front end and CMS; coding experience is considered a plus.Understanding of UX principles and the customer journey.Basic knowledge of APIs and system integrations
Soft skill
Strong collaboration and interpersonal skills with internal and external stakeholders.
Problem-solving mindset, strong team-working attitude, and coordination skills.Analytical approach, attention to detail, and results-oriented mindset.Agile, innovative, and dynamic mindset, with global vision and customer focusPrevious experience in consulting companies focused on online business or fashion e-commerce platforms is considered a plus.
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