If you are looking for a quick growth of responsibilities in Operations, this job is for you! You will be end-responsible for our food delivery operations in the city of Florence and Pisa. This means leading a team, connecting with the partner restaurants, owning the city delivery KPIs and taking strategic decisions to grow and improve the business in Florence and Pisa.
Before the hub launch : presence in Florence is required only a few days / or a few weeks - modalities to be defined.
After the hub launch (november) : full presence in Florence.
The company will provide a relocation package to be discussed.
To manage a smooth operation and grow the success, these are your responsibilities :
* Managing overall the operations of the cities
* Making sure daily tasks run smoothly by managing the shift-responsible team members
* Launch and manage the logistic hub of Florence
* Planning ahead in order to grow and improve the food delivery operations in your city
* Ensuring the city complies with company policies, procedures, rules and regulations and all applicable laws
* Overseeing the development and measurement of the city KPIs and drawing conclusions for strategic decisions
* Collaborating closely with HR, Business Planner, Continuous Improvement Specialists and Support teams
* Close working relationships with Sales, Disposition and Customer Service to ensure high Service Quality for Partner Restaurants
* Managing and building relationships with our partner restaurants and helping in resolving their questions in regards to deliveries
* Your profile
* Completed vocational training with working experience and / or university degree (engineering degree are nice to have but not must)
* Work experience in Operations
* Analytical mindset : you are good with data analysis and you are able to provide meaningful insights from data
* Good working knowledge of Microsoft Excel / Google Sheets
* Previous experience in team management
* Near-) native level of Italian and fluency in English
* High level of service orientation
* Willingness to keep an eye on your phone and jump in when needed
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