Overview
Coach is a global fashion house founded in New York in 1941. Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful things, crafted to last—for you to be yourself in. Coach is part of the Tapestry portfolio – a global house of brands committed to stretching what’s possible. As a member of the Tapestry family, we are part of a global house of brands that has unwavering optimism and is committed to being innovative and wholly inclusive. Visit Our People page to learn more about Tapestry’s commitment to equity, inclusion, and diversity.
Primary Purpose
The Store Manager leads the store by maximizing store productivity and profitability through teambuilding and staff development, goal attainment, and by ensuring compliance with all Coach standards. The Store Manager leads by example, sets the tone for the store, and provides feedback to their team that will result in more efficient, productive, and profitable stores that exceed Coach Service expectations. It is their role to protect the Coach Service environment by consistently making decisions that enhance the customer’s experience in the store and with the brand.
Key Responsibilities
* Take ownership and accountability for the store;
* Show leadership through role modeling Coach Service behaviors and Coach selling standards;
* Demonstrate empowerment to solve customer problems and meet customers’ needs;
* Inspire the team to meet and exceed performance standards;
* Act as advocate for the team, able to motivate others to achieve results;
* Communicate effectively with the store manager, peers, supervisors, and corporate partners;
* Develop plans to address key business issues, and utilize plans to impact business and achieve desired results;
* Able to influence others to gain support to achieve goals and complete projects;
* Demonstrate effective time management skills.
Required Qualifications
* Experience in a retail service environment in a position of management;
* Knowledge of, and ability to use Microsoft Excel, Word, PowerPoint, and Outlook;
* Ability to communicate effectively with customers and staff and manoeuvre the sales;
* Ability to work flexible schedule to meet the needs of the business, including nights, weekends and Public holidays.
Competencies
* Courage: Provides direct feedback and handles difficult situations with clarity and decisiveness.
* Creativity: Generates new ideas and connections to add value.
* Customer Focus: Delivers a high standard of service and builds trust with customers.
* Dealing with Ambiguity: Adapts to change and makes decisions with incomplete information when needed.
* Drive for Results: Consistently strives to exceed goals and drive performance.
* Interpersonal Savvy: Builds constructive relationships and uses diplomacy.
* Learning on the Fly: Learns quickly from new challenges and adapts strategies accordingly.
People Manager Competencies
* Strategic Agility: Anticipates future trends and develops actionable plans.
* Developing Direct Reports and Others: Provides growth opportunities and development plans.
* Building Effective Teams: Fosters teamwork and a sense of belonging.
Coach is an equal opportunity and affirmative action employer and we pride ourselves on hiring and developing the best people. All employment decisions (including recruitment, hiring, promotion, compensation, transfer, training, discipline and termination) are based on the applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration. These decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. Visit Coach at
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Sales, Other, and Customer Service
Industries
* Retail Apparel and Fashion, Manufacturing, and Retail
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