At Starhotels we are all thrilled for the new opening of the Teatro Luxury Apartments, in the heart of Florence, in Summer 2025. Are you ready to create memorable experiences for our guests? Don’t hesitate to start this luxury journey and showcase your special attitude and brilliant personality. As Booking Agent, you’ll be the main contact for apartments’ reservations and you will sponsor our property to the guest and invite them to choose us for their stay. Your responsibilities include: - Mastering the art of efficient phone conversations. - Utilizing finesse in sales techniques, giving suggestions throughout the reservation process. - Turning inquiries into successful contracted business deals. - Identifying and pursuing promising sales leads with precision and enthusiasm. - Responding to all guests in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests. - Delivering prompt and efficient service that maintains the highest standards while adding a touch of warmth. - A passionate commitment to delivering exceptional customer experiences. - Identify opportunities to upsell apartments, packages, or add-on services to guests during the reservation process. - Maintain complete knowledge of apartments’ availability day by day, of hotel facilities and services, as well as specific arrangements between the property and companies/travel agencies. - Efficient follow up all enquiries to ensure conversion - Issuing of contracts and ensure cancellation policies are followed and deposits are processed correctly - Anticipate guest needs maintaining a positive relationship during all steps of the reservations. - Complete the daily task list including but not limited to: checking all reservations, direct and online, regularly to ensure rates, nights, billing instructions are correctly entered; ensure the deposits are correctly processed; in case of groups, checking the group status and when confirmed, follow up to clarify any details (arrival time-porterage-special requests etc.), enter the rooming list. - Support the Senior Management with daily/weekly/monthly reports. Exceed expectations revealing: - A unique personality and a true passion for hospitality. - Excellent organization skills with the ability to multi task and priorities. - Knowledge in rental agreements. - Excellent communication skills. - 2 years’ experience as Booking Agent preferably in luxury serviced apartments. - Ability to anticipate and resolve challenges and complaint resolution finesse. - A commitment to delivering a high level of customer service. - Proficient in the use of Microsoft Office packages including Word, Excel, Outlook. - Knowledge of Opera and OTA’s extranets. Embrace global diversity by speaking: - Italian - fluently - English - fluently - Additional languages are a plus. Unlock a world of benefits, including: - Exclusive discounted stays within the group. - Discounts with our partners. - Stylish uniforms with complimentary laundering. - Ticket Restaurants for delightful dining. Embrace growth with: - Exceptional career advancement opportunities through our Performance Management Program. - An attractive compensation package based on your experience. - The chance to be a part of an ambitious, caring organization. - Join us to shape your outstanding career!_