PDepartment: Field service EU /ppWork Model: Hybrid /ppFull-Time/Part-Time: Full Time /ppContract Type: Permanent /ppJoin our dynamic team at ABB E-mobility, where we are committed to delivering exceptional service and innovative solutions to our global key accounts. We are seeking a passionate and experienced Service KAM Manager to lead our strategic account management and drive customer satisfaction to new heights. /ppbruIn this role your main accountabilities will be: /u /pulliServe as the primary point of contact for all service-related interactions with global key accounts /liliProvide customers with a consolidated view of service performance and oversee initiatives to enhance satisfaction and service quality. /liliMonitor and drive improvements in account service revenues and costs, focusing on monetization of the installed base /liliDevelop and maintain relationships with key customers at executive level /liliLead global customer service projects, such as campaigns and retrofits, coordinating with local teams and ABB contributors /liliOversee cross-functional initiatives to enhance service offerings and customer satisfaction /liliConduct regular service meetings at executive level to align on strategy, performance, and improvement actions. /liliAddress escalations and negotiate customer requests, ensuring alignment with organizational priorities and capabilities /liliEngage with customers and internal teams globally, with up to 30% travel. /li /ulpuTo make the above work, we are looking for a senior professional who has a strong experience in E-mobility, B2B high-tech industries, or a similar strategic service environment. Other essential requirements: /u /pulliMaster’s degree preferred, ideally in business administration, engineering, or a related field /liliProven experience managing complex customer relationships at both executive and operational levels /liliDemonstrated success in leading large-scale, cross-functional projects with significant business impact /liliStrong communication, interpersonal, and negotiation skills /liliExceptional analytical and problem-solving abilities /liliLeadership and project management expertise to drive cross-functional initiatives /liliStrategic mindset and financial acumen to manage revenue growth and cost optimization /liliFluency in English and Italian /li /ulpuWhat’s in it for you? /u /ppWork with the best specialists in their field, in a diverse environment with unparalleled global reach. Feel inspired by our fast growth. You will have the accountability to own your part in enabling a future of sustainable and efficient mobility. You can also count on a competitive compensation package in line with your capabilities and experience. Diversity, inclusion, and equal opportunities are at the core of what we do. We celebrate different experiences and perspectives, and we aim to empower everyone in the creation of sustainable solutions for people all over the world. Our individual differences make us successful. /ppuAbout ABB E-mobility /u /ppABB E-mobility is a world leader in EV charging technology and a partner of choice for the world’s biggest electric vehicle OEMs and nationwide EV charging network operators. With a strong RD pipeline, our robust product portfolio of innovative holistic solutions – from grid to charge point and domestic installations to large fleet depots – means we are actively enabling the future of E-Mobility, not just predicting it.br/ppOur Collaborative Operations Center (COC) comprises three specialized teams dedicated to ensuring the seamless operation of all ABB E-mobility chargers. The Customer Support team handles customer contact and case management, including work order creation for our field team. Meanwhile, the Charger Operations team manages all remote activities such as software updates, charger configurations, troubleshooting, and field team support. Additionally, our Technical Support team addresses individual technical issues in the field. /p #J-18808-Ljbffr