Key Responsibilities
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Manage the relationships with the customers, dealing for contracts and managing main claims.
Monitor the Customer Satisfaction in order to propose the actions aimed to increase it.
Monitor the business KPIs and quality services KPIs in order to propose the actions to increase them.
Monitor specific SLA as required by the customers.
Collect customer needs, identify and submit requirements for new business opportunities (e.g.: tools, resources) to AS Dep. in collaboration with new equipment Department.
Implement the strategy defined by Country After Sales Account Manager.
Ensure the achievement of the budget in term of revenues and profitability.
Ensure the improvement of credit management, in collaboration with Credit Collection Department.
Requirements
Professional experience in the role or similar of at least 4 years.
Management experience: preferably in multinational context, with similar dimensions, managing similar activities.
Languages: English and second Language.
Highest Education Level: Engineering Degree.
Regions
Lombardia, Piemonte, Valle D'Aosta, Liguria, Sardegna.
Benefits
Remote work whenever possible, along with providing the necessary technical equipment.
Flexible working hours.
Development opportunities through Learning Management System (LMS) Catalogues.
Volunteering activities to give back to society. xrdztoy
Equal Opportunity Employment
We welcome applications from all individuals, regardless of gender, race, ethnicity, religion, sexual orientation, disability, parental status, or social origin.