Mercier Consultancy MD is seeking a dedicated Italian Customer Support Agent to join our team in the Courier &, Delivery Services sector. This remote position is based in Greece and offers the opportunity to assist our valued Italian-speaking clients while working from home. As a Customer Support Agent' you will play a crucial role in ensuring a seamless experience for customers utilizing our delivery services. Key Responsibilities - Provide exceptional customer support to Italian-speaking clients via phone' email' and live chat platforms. - Assist customers with inquiries about courier services' delivery timelines' and package tracking. - Resolve customer complaints and issues effectively' ensuring a high level of customer satisfaction. - Document all customer interactions and resolutions in our CRM system for future reference. - Coordinate with logistics teams to manage customer expectations and address any service disruptions. - Stay up-to-date with service offerings and company policies to provide accurate information and support. Requirements - Fluency in Italian (both written and spoken) is essential, proficiency in English is a plus. - Previous experience in customer service' particularly in the courier or delivery industry' is preferred. - Strong communication and interpersonal skills with a focus on customer engagement. - Excellent organizational skills to manage multiple inquiries simultaneously. - Familiarity with CRM systems and customer service tools is advantageous. - Ability to work independently and efficiently in a remote environment. - A commitment to delivering top-notch customer service and problem-solving assistance. Benefits - Competitive Monthly Salary - Fully Paid Relocation Package - 2 Extra Salaries Per Year - Fully Paid Training - Health Insurance - And Much More