DESCRIPTION DU POSTE
It's more than a job
The Operational Key Account Manager is responsible for maintaining and expanding relationships with strategically important customers. This role requires a dynamic and customer-centric individual who can manage the operational aspects of key accounts, ensuring high levels of customer satisfaction that ultimately lead to retention and growth.
The successful candidate will work closely with various internal teams to deliver seamless service and solutions tailored to client needs.
How you create impact
1. Act as the primary point of contact for assigned key accounts, ensuring customer needs are addressed promptly and effectively.
2. Build and maintain strong, long-term relationships with customers through regular communication, structured meetings, and feedback sessions.
3. Lead the alignment of multi-country operational or specific global projects, ensuring smooth coordination with the customer’s global organisation.
4. Collate and share best practices, identifying opportunities for scaling improvements.
5. Provide regular reporting and updates to customers on innovation road-maps, automation initiatives, inventory management, ad-hoc projects, and operational performance.
6. Coordinate internal stakeholders across the relevant departments (., IT, QSHE, PS).
7. Work closely with Global KAM and Country Operational Teams to ensure continuous alignment with customer expectations.
8. Provide structured inputs for Quarterly Business Reviews, focusing on operational achievements, gaps, and forward-looking plans.
9. Monitor, track, and report on key performance indicators (KPIs) related to operations, service quality, and contractual commitments.
10. Ensure alignment across internal teams on operational objectives, project status, and expected deliverables.
What we would like you to bring
11. Technical expertise in warehousing and contract logistics, with a proven track record of implementing complex customer solutions and managing customer-facing responsibilities.
12. Experience in leading or coordinating distributed, virtual teams - formally or informally - with strong interpersonal and communication skills.
13. Demonstrated ability to influence stakeholders across different levels and functions.
14. Cross-functional mindset: continuously challenges the status quo and seeks innovative ways to improve customer outcomes.
15. Relationship building: Capable of bridging the gap between current and desired customer relationships.
16. External benchmarking mindset: Able to adapt best practices from other industries, competitors, or internal KN teams to elevate the commercial enablement function.
What's in it for you
By joining the Kuehne+Nagel team, you'll have the opportunity to work in a safe and stable environment, with a strong focus on physical and mental well-being. We offer professional growth and development opportunities, including international ones.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.
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