Client:HCLTechLocation:Various (Remote possible)Job Category:Information Technology / Digital ServicesEU work permit required:YesJob Reference:746392344979937689633710Job Views:3Posted:03.05.2025Expiry Date:17.06.2025Job Description:Visit www.hcltech.com for more information.We are HCLTech, a rapidly expanding global technology company with over 225,000 employees across 60 countries, specializing in Digital, Engineering, and Cloud services.Our diverse team is passionate about innovation and excellence, and we strive to foster an environment where our employees can thrive and reach their full potential.Your Role ResponsibilitiesWe seek a talented Digital Customer Engagement Manager to impact our SAP projects. Responsibilities include:Supporting sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.Managing customer onboarding and transition processes.Overseeing service and project delivery within scope, budget, and timelines.Handling critical customer situations and collaborating with incident management teams.Supporting customer release, maintenance activities, and technical requirements throughout the lifecycle.Engaging in problem management and continuous improvement initiatives.Coordinating with SAP stakeholders and customer success partners to ensure customer satisfaction.Reviewing account status and advising on account transitions based on growth and complexity.Ensuring systematic onboarding and training documentation for new associates.Facilitating ongoing knowledge transfer and refresher sessions.Qualifications ExperienceRequired skills include:Minimum 5 years of SAP Basis expertise, with hands-on experience in HANA databases.Experience in SAP Upgrade Migration (OS/DB).Knowledge of SaaS integrations (e.g., Ariba, Salesforce, C4S) is a plus.Experience with cloud platforms (AWS, Azure, GCP).Proficiency in Italian (native or C2 level) and English (B2 or higher).Work Experience5-6 years in multinational IT/software organizations.At least 5 years of SAP S/4HANA knowledge.2+ years of cloud experience.Why Join UsWork with a diverse, global team across 50+ countries.Enjoy a flexible, virtual-first work environment.Opportunities for professional growth and development.Comprehensive employee benefits.Recognized as a great place to work in multiple countries.Equality OpportunityWe are committed to diversity and equal opportunity, welcoming applicants regardless of race, gender, age, or background. Note: Non-citizens may need a valid work permit for the country of employment.Note: Please apply via the 'Apply now' button. Do not include bank or payment details in your application.
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