Overview
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At A-ROSA resorts, our guests enjoy exceptional and unforgettable experiences right on their doorstep. Whether seeking excitement, relaxation, or simply a stylish retreat, we offer a blend of luxury, adventure, and a high feel-good factor. Our team is key to this success. As passionate hosts and team players, our employees shape the unique A-ROSA atmosphere, where dedication, innovation, and a warm welcome create the perfect environment for our guests to feel at home. Now, A-ROSA is bringing its innovative philosophy to Italy, with a new prestigious 5-star resort on the western shores of Lake Garda. This exceptional location, nestled between olive groves and overlooking crystal-clear waters, embodies the Mediterranean lifestyle. We are seeking a Human Resource Manager / Quality Manager (m/f/d) to bring the essence of our A-ROSA experience to life in this stunning setting.
Responsibilities
The S&M Manager is in charge of:
Achieves S&M goals defined in coordination with General Manager and Company S&M Team
Implements strategies to improve market penetration and sales productivity
Increases sales volume and profitability by formulating and executing projects for all market areas as stated in the Hotel Business Plan
Improves call productivity monitoring and tracking results and analyses sales statistics to formulate profitability
Reviews market analysis to define client needs, occupancy potential, desired rates, etc
Negotiates with clients to achieve maximum profit while satisfying client needs
Meets the budgeted S&M results and profit margins by soliciting, evaluating, selling and confirming business
Plans for and implements strategies to maintain and increase the volume of business through S&M promotion, potential markets needing coverage, advertising and special projects
Monitors the S&M Department's budget, taking corrective actions for any deviation
Maintains accurate S&M statistics and account records and provides feedback to General Manager on changing market conditions and trends in competition
Support all the marketing area activities
Requirements
Quality management skills are needed
Minimum xrdztoy 2 years work experience preferably at a high-level Hotel in the same role
Italian and English confidence are mandatory. German language skills are a plus
Great attention to details, problem solving, punctuality, proactivity, flexibility and team working skills
Master degree preferably
Benefits
Full time fix term contract according to C.C.N.L. Settore Turismo
Staff house in the middle of the center of Saló
Canteen and breaks
Food&Beverage discounts
Family&Friends discounts in the Resort
Strategic position (just 1 km distance from the Resort to Salò beaches, ferries pier, historic center and promenade)
Career opportunities in a successful and international group