Role Overview
The Technical Training & Sales Specialist leads technical enablement and system excellence for Bose Luxury across EMEA. The role is responsible for elevating dealer, distributor, and integrator capabilities through advanced training, system design guidance, and hands‑on technical support—ensuring that McIntosh and Sonus faber systems are consistently delivered to the highest performance standards.
Beyond technical expertise, the specialist acts as a trusted advisor throughout the luxury client journey—working directly with high‑net‑worth clients, architects, designers, and consultants to support system design, product selection, and project execution. This position plays a critical role in influencing successful sales outcomes by ensuring technical credibility, confidence, and excellence at every stage of the project lifecycle.
Roles & Responsibilities
* Design and deliver training across product architecture, system design, installation, and calibration.
* Execute training via workshops, certifications, and onboarding programs.
* Support scalable training frameworks across EMEA markets.
* Provide pre‑sales technical support and client advisory, supporting system design, product selection, and technical planning.
* Engage directly with luxury clients, architects, and consultants to translate technical solutions into client‑relevant benefits.
* Lead system setup, calibration, and optimization for system commissioning.
* Support flagship installations, demonstration spaces, pop‑ups, events, and temporary brand activations.
* Provide post‑sales technical support, troubleshoot and resolve technical issues, and support system optimization and upgrades.
* Maintain documentation and best practices.
* Partner with Sales, Marketing, and external stakeholders to support dealer success and project conversion.
* Provide field insights for continuous improvement.
Experience & Skills
* Strong expertise in high‑end audio or AV systems.
* Experience with system design, installation, and calibration.
* Ability to deliver technical training programs.
* Strong troubleshooting and communication skills.
* Experience in luxury or custom installation environments preferred.
* Fluent in English (written and spoken).
* Additional European language required; preferably Italian, German, or French.
Key Personal Attributes
* Passion for technical excellence.
* Attention to detail and quality standards.
* Strong communication skills.
* Ability to operate across diverse European markets.
* Collaborative mindset.
KPIs & Success Metrics
* Partner Enablement: training and certification impact.
* Sales Influence: contribution to project wins.
* Installation Quality: system performance consistency.
* Technical Support: resolution time and satisfaction.
* Brand Execution: quality across installations and events.
Diversity and Inclusion
We recognize that individuals may have different needs and requirements based on their abilities, and we provide reasonable accommodations to ensure ideal conditions are met during the application process. We are committed to creating an environment where every candidate feels supported and empowered throughout the interviewing process.
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