Overseas Regular Employee, Full-Time 100% FTE, Grade 005 The Site Lead (SL), in coordination with the Regional Director and Assistant Director, is responsible for overseeing day-to-day operations of a specific field site. The SL is the direct supervisor for the local field staff, per divisional structure, and will be responsible for managing staff performance and administrative functions in Workday. The SL works closely with Regional Leadership, Education Service Officers (ESO), Education Center counselors and personnel, and the University of Maryland Global Campus (UMGC) administrative offices to administer UMGC programs and services. In addition to the duties stated above, the SL is also responsible for program coordinator duties such as preparing for and carrying out student support services and National Test Center (NTC) services. Program coordinator duties include, but are not limited to, managing student populations and cases in Salesforce, data entry, outreach, marketing, and maintaining accurate student records. SPECIFIC RESPONSIBILITIES INCLUDE: Supervise and lead staff at the assigned site Work out of the field site office and be available during core business hours and evenings/weekends, as needed to ensure on-site coverage Collaborate with key stakeholders (e.g., CRM, logistics, operations, student services, academic affairs) for on-site operational needs, escalating when appropriate Provide academic and administrative support services to prospects and students, and ensure quality assurance standards are met by being available, knowledgeable, courteous and responsive Ensure all student and lead interactions are entered in Salesforce and appropriate follow-up activities are scheduled Manage key student business processes, including community outreach, and student recruitment Address and resolve staff concerns, escalating when appropriate Coordinate with the appropriate department to troubleshoot and resolve faculty and student concerns