Commercial Excellence Specialist
Location: Milan area
We are partnering with an international pharmaceutical company to identify a Commercial Excellence Specialist who will play a key role in supporting commercial effectiveness and data-driven decision making across the business.
This is an excellent opportunity for a professional with 2–3 years of experience in Commercial Excellence, Sales Force Effectiveness, Business Insights, CRM, and Omnichannel, ideally gained within the pharmaceutical industry or in a consulting firm focused on pharma/life sciences.
The role sits at the intersection of analytics, field force optimization, customer engagement, and commercial execution, with strong exposure to cross-functional stakeholders.
Key Responsibilities
Support the development and implementation of Sales Force Effectiveness initiatives to improve field performance and resource allocation
Generate and interpret business insights to support strategic and operational decision making
Manage and optimize CRM processes and tools, ensuring data quality, adoption, and effective use by the business
Contribute to the design and execution of omnichannel engagement strategies to enhance customer experience and commercial impact
Monitor KPIs, dashboards, and performance metrics, identifying trends and areas for improvement
Translate data into actionable recommendations for the business
Support continuous improvement initiatives across commercial processes, systems, and ways of working
Ideal Profile
2–3 years of experience in Commercial Excellence, SFE, Business Insights, CRM, Omnichannel, or related areas
Experience in the pharmaceutical industry is preferred
Candidates coming from consulting firms specialized in pharma/life sciences are also strongly considered
Strong analytical mindset, with the ability to turn data into business recommendations
Familiarity with CRM platforms, reporting tools, and performance tracking
Structured, proactive, and detail-oriented approach
Solid communication skills and ability to work with different stakeholders
Comfortable operating in a dynamic, international environment
Fluent in English and Italian
Why this opportunity
Join a well-established international pharma company with a strong reputation and people-centric culture
Take on a highly visible role with impact across commercial strategy and execution
Gain broad exposure to key commercial levers including analytics, CRM, and omnichannel
Be part of a modern, evolving organization investing in commercial capabilities
If you are looking for a role where you can combine analytics, commercial strategy, and execution excellence, we would be glad to hear from you.
Location: Milan
We are proud to be an equal opportunity employer. We don't discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.Inizio modulo