Working at Freudenberg: We will wow your world!
Responsibilities:
1. Quotation Management: Review customer requirements, align with Account Managers, enter RFQs into CRM, coordinate with production plants and follow up on quotes
2. Order Management: Manage sample and tooling orders, including system entry, plant coordination, delivery tracking and invoicing
3. Pricing Management: Maintain customer pricing in SAP and support price adjustments in alignment with Account Managers
4. Master Data & Billing: Manage customer master data and handle debit/credit notes related to pricing issues
5. Customer Systems & CSR: Work on customer portals and manage Customer Specific Requirements (CSR)
6. Contracts & Planning Support: Support customer contracts, SCM agreements and update forecasts and planning data
7. Feedback & Evaluation: Monitor supplier evaluations and collect customer feedback for internal improvement
8. Cross-functional Collaboration: Work closely with internal teams to ensure alignment and customer satisfaction
Qualifications:
9. Education: Degree in Business, Sales, Engineering or a related field
10. Experience: 2–3 years of experience in Inside Sales or Customer Service
11. Languages: Fluent in German (native preferred) and English
12. Systems Knowledge: Experience with CRM tools (e.g. MS CRM) and ERP systems (SAP)
13. IT Skills: Proficiency in Microsoft Office, especially Excel and Outlook
14. Communication: Strong written and verbal communication skills
15. Organization: Excellent organizational skills with ability to manage multiple priorities
16. Mindset: Customer-oriented, proactive, team player with strong problem-solving attitude
The MINIMUM gross annual salary for this position in Italy is €31,125.00. Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities.