Job Description
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• Comply and adhere to the Rosewood company policies.
• Be a “brand ambassador” at all times and ensure brand integrity and clarity are always maintained.
• Model the company’s culture, vision, mission and core values at all times.
• Take a proactive approach to management of the department, anticipating potential opportunities.
• Ensure an efficient and well organised department, ensuring all associates are well trained and highly motivated.
• Consistently meet the expectations and requirements of internal and external guests.
• Obtain first-hand guest information and use it for improvements in products and services.
• Act with guests in mind; establishes and maintains effective relationships with guests and gains their trust and respect.
• Maintain effective communication within the department and ensure that the department manager is kept well informed of any problems/queries that have arisen.
Being part of Rosewood Castiglion del Bosco team means that training and development opportunities are available and with the hotel being a key part of Rosewood’s global expansion plans, this role could be a stepping stone to exciting international career opportunities.
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