Overview
Lungarno Collection is pleased to share an exciting opportunity for a talented IT Technical Supervisor to join our Corporate Team, based in Florence. We are looking for professionals who can embody the spirit of an impeccable host, offering excellence through a combination of authenticity and personalized service. Lungarno Collection is a distinctive presence in the Italian luxury hospitality scene, with prestigious properties in Florence, Rome and Milan. Founded in 1995 as the hotel management company of the Ferragamo family, the Lungarno Collection brand stands out for its individuality. Each property draws inspiration from urban culture, history, and style to offer highly personalized experiences marked by elegance, striking design, and attentive service.
Responsibilities
* Managing, monitoring, and maintaining physical and virtual servers (Windows / Linux)
* Administering Active Directory, DNS, DHCP, file servers, and email systems
* Managing backup, disaster recovery, and business continuity procedures
* Providing second-level technical support for hardware / software issues
* Overseeing security management and the implementation of policies and updates
* Managing technical documentation and updating the IT inventory
* Supporting migration, upgrade, or new technology implementation projects
* Managing technological projects (budget, timelines) in coordination with site managers, including:
* Maintenance and technology upgrades of the hotel network
* Maintenance and upgrades of Active Directory
* Maintenance and upgrades of local servers and network infrastructure (wired and wireless)
* Supporting compliance with PCI, GDPR, and other local legal / financial / regulatory standards
* Verifying endpoint patching (security)
* Ensuring completion and proper logging of the daily / weekly / monthly IT checklist at each property
* Being available to travel up to 20% of the time
Required Skills / Qualifications
* Minimum 5 years of experience in a similar IT role, preferably in the hospitality industry
* Good knowledge of physical and virtual servers (Windows / Linux)
* Strong understanding of network systems (wired and wireless) and troubleshooting skills (Meraki, Fortinet, WatchGuard, Ruckus, Aruba)
* Proficient in Microsoft Server operating systems (including Active Directory); experience supporting desktop operating systems (Windows and macOS), mobile apps, O365 suite, and security / antivirus management tools
* Good knowledge of VMWare
* Some experience in development, integration, and troubleshooting of system integrations (flat files, APIs), with focus on security, performance, and error management
* Knowledge of GDPR (hospitality sector experience is a plus) and IT security procedures
* Solid understanding of project management methodologies (Agile, Waterfall)
* Experience in creating business cases is a plus
* Strong team player
* Attention to detail and customer / guest-oriented mindset
* Required languages: Italian and English
* Technical knowledge of hotel systems and operations (Oracle Opera, Oracle Simphony Cloud, Navision, Flexkeeping, Canary) and certifications from Microsoft or Oracle will be considered a plus
It also requires passion, enthusiasm, guest orientation, attitude to smile, desire to grow professionally and elegance not only exterior.
Benefits
* Staff and Family & Friends Rates: Enjoy exclusive rates at our properties for yourself and special offers for friends and family.
* SPA & F&B Discounts: Special discounts to relax in our SPAs and savor culinary experiences in the company's restaurants and bars.
* Welfare Program: A company welfare plan designed to enhance your well-being, with exclusive services and benefits.
* Annual Incentives: A quality-based reward program recognizing your contributions and growth within the company.
* Staff Celebrations: Special moments to celebrate together achievements, company anniversaries, and other milestones.
* Birthday Gift: We celebrate your birthday with a small gesture to make your day special.
* Culture & Art: Free access to the Salvatore Ferragamo Museum to explore the heritage of Italian fashion and craftsmanship.
* Travel & Hospitality: Exclusive discounts at Leading Hotels of the World (LHW) and GHA Discovery partner hotels.
* Company Canteen (Milan): Convenient and affordable meals during working hours.
* Meal Vouchers (Florence): Meal vouchers for added flexibility and comfort during lunch breaks.
* Staff Housing (subject to availability): Company accommodation provided based on availability and business needs.
Settore: Hotel / Turismo
Ruolo: IT / Technology
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Information Technology
Industries: Hospitality
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