Alpinestars is the leading global performance motorsports apparel, protection and footwear manufacturer. For over 60 years the company has been providing the world's best athletes and motorsports enthusiasts in the pursuit of performance excellence with the most technologically advanced products which fuse protection, innovation and style.
The company, thanks to outstanding and constantly innovative products, is in a powerful growth phase in the global market, reflecting the strengthening of the staff in order to join our great successful team.
PositionWe are now looking for a French Speaking E-commerce Customer Service to join our E-commerce team. As a Customer Service Specialist, you will be the first point of contact for our customers, supporting them throughout their online shopping experience. The ideal candidate is a problem solver, has excellent communication skills and has a customer first mindset.
Key Responsibilities
Ensuring a seamless customer experience by interacting with customers through email and live chat
Resolve customer enquiries efficiently and to the customer\u2019s satisfaction
Continuously looking for ways of improving the customer experience based on customer feedback
Supporting the E-commerce team on how to improve the online customer experience
Maintain a positive, empathetic, and professional attitude toward customers at all times
Collaborate with other departments to address customer concerns and improve the overall customer experience
Support the ongoing enhancement of our Help Center and AI-powered customer support processes to improve efficiency and elevate the user experience
Stay up-to-date with product knowledge, company policies, and e-commerce trends
Proficiency in using Shopify and Gorgias platforms
Support in translating website content
Requirements
Excellent knowledge of French and English is mandatory
Previous experience in a similar role
Good MS Office Knowledge
Excellent interpersonal and communication skills, proactivity, flexibility and problem solving
Interest for the motorsports industry completes the profile
Other information
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Customer Service
Industries: Retail Apparel and Fashion and Apparel Manufacturing
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