Marketing Customer Support Agent –Italian Speaker
Location:
Lisbon, Portugal | On-site
Employment Type:
Full-time
Languages:
Italian+ English
Monthly salary:
**** Euro gross
Role Overview
We are looking for an
Italian
-speaking Marketing Customer Support Agent
to support advertisers on a digital advertising platform.
This role focuses on
paid campaign support, digital marketing assistance, and advertiser experience
, requiring strong marketing knowledge and customer service skills.
Key Responsibilities
Support advertisers with
paid campaign setup, optimization, and troubleshooting
Provide guidance on campaign performance and platform tools
Deliver high-quality customer service to marketing clients
Assist clients via phone, email, or chat
Maintain accurate documentation in internal systems
Schedule
Initial schedule (12-hour window):
Monday to Sunday:
07:*******:00
Shifts:
07:*******:00
or
10:*******:00
2 rotational days off
Requirements
Fluent Italian and English
Experience in paid campaign management
(mandatory)
Degree in
Marketing or a related field
Proven experience in
Digital Marketing
Previous experience in a
Contact Centre or Service Program
for an
Advertising Technology company
Strong understanding of
social media platforms and digital advertising fundamentals
Customer-oriented mindset with strong communication skills
Ability to work independently and as part of a team
#J-*****-Ljbffr