Job Description:
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Position: SAP BASIS & HANA Account Manager, Pescara
Type: Permanent / Full-Time / Remote
Company: HCLTech
Location: Pescara
Job Category: Other
EU work permit required: Yes
Job Reference: 915024003527291699233711
Job Views: 1
Posted on: 02.05.2025
Expiry Date: 16.06.2025
About Us:
HCLTech is one of the fastest-growing large tech companies worldwide, with over 225,000 employees across 60 countries, focusing on Digital, Engineering, and Cloud services.
Role & Responsibilities:
* Support sales-to-delivery handover and customer onboarding for SAP Enterprise Cloud Services.
* Assist in onboarding and transitioning customers to SAP Cloud Services.
* Coordinate service/project delivery according to scope, budget, and milestones.
* Support in de-escalations of critical customer issues.
* Collaborate with SAP teams for incident management and customer support.
* Participate in customer release and maintenance activities.
* Assist customers with technical requirements throughout their lifecycle.
* Implement problem management and continuous improvement initiatives.
* Coordinate with SAP stakeholders to ensure customer success.
* Review account status and facilitate transitions based on growth or complexity.
* Ensure systematic onboarding and training documentation for associates.
* Conduct delta knowledge transfers and refresher sessions.
Qualifications & Experience:
* Minimum 5 years of SAP Basis experience, with expertise in HANA database.
* Mandatory experience in SAP Upgrade & Migration (OS/DB).
* Experience with SaaS integrations (Ariba, Salesforce, C4S) is a plus.
* Hands-on experience with cloud platforms (AWS, Azure, GCP).
* Italian language proficiency at C2 or native level.
* English proficiency at B2 level or higher.
Work Experience:
* 5-6 years in multinational software/IT organizations.
* At least 5 years of SAP S/4HANA knowledge.
* 2+ years in cloud-related roles.
Why Join Us:
* Work with a diverse global team in a rapidly growing company.
* Enjoy a virtual-first work environment with flexibility.
* Opportunities for growth, learning, and career development.
* Comprehensive benefits and recognition programs.
Equality & Opportunity:
We are committed to equal employment opportunities for all, regardless of race, religion, sex, or other protected categories, in accordance with applicable laws.
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