THE BRIDGE S.p. A.
STORE MANAGER Venezia
Salary: **Negotiable** Location:
Venezia (VE) (Italy) Reports to:
Area Management
Type of Contract
: **Permanent** Main duties:
To manage and lead the team ensuring a consistent and exceptional standard of customer service in the The Bridge Boutique in the very heart of
Venice.
The Role
:
To be in charge of the general operations of the store, making sure it runs smoothly, cleanly and meets any budget or sales goals;
To analyse, elaborate and report sales figures, weekly, monthly, yearly to Retail Manager in order to leverage profits;
To monitor all business costs and provides the area team with feedback and analysis on all store KPI’s;
To be responsible for supervising a retail organization's staff, meeting customer needs, planning and coordinating sales, merchandising, and budgeting;
To maintain awareness of market trends in the retail industry and monitor what local competitors are doing;
To develop retail excellence behaviors such as personal relationships with customers, individual follow-up of the clientele, selling ceremony, after-sales quality issues;
To make sure staff meets all the requirements indicated by the Company and Retail Manager on dress code, standing, customer approach and selling ceremony;
To liaise with HR Department to deal with special HR issues;
To complete store operational requirements by scheduling and assigning employees rota;
To be responsible for all employee corrective actions and ensuring any disciplinary actions are handled correctly;
To arrange merchandise on shelves according to popularity and other criteria;
To approach customers and offer them advice and support on product to persuade them to buy;
To monitor shelves inventory and unload new products when needed;
To operate cash registers and close daily revenues;
To maintain a clean and orderly environment in the store;
To provide information and other services such as handling returns of merchandise;
To have great customer service skills and problem solving;
To go the “extra mile” to meet targets;
The Candidate
Fluent in English (written & spoken) is essential;
Previous demonstrable experience of managing a store team
Retail or Service industry experience preferably within the fashion industry
Capable to motivate, manage and lead the team
Proven track record in delivering strong business results within a large team, large turnover and fashion nvironment.
Ability to advise customers on smart professional dress and appearance
An excellent communicator with customers and a leader for staff & colleagues
Possessing great people management skills
Good standard of numeracy
Strong organisational skills
Dynamic and creative