Mission
You will be in charge of generating sales in our Boutique Milan and you may also be assigned to mission/s anywhere in Italy, or in the world.
Main Responsibilities:
SALES ACTIVITIES IN THE BOUTIQUE
* Sustain and further develop Chopard's sales in the Boutique.
* Exceed individual monthly targets set by the Boutique Manager.
* Proactively work on developing HJ sales.
MAINTAIN ALL ASPECTS OF BOUTIQUE OPERATIONS
* Help towards daily / weekly activities of the Boutiques.
* General administrative work.
* Stock checks.
* Completing of sales stats forms and daily sales sheets.
* Display activities / Window dressing
* Opening / closures.
* Insurance requirements checks / attention to Boutique security.
CUSTOMER SERVICE / AFTER-SALES
* Booking in of repairs.
* Estimates approvals.
* Follow-up with clients
* Closing of repairs
CRM ACTIVITIES (SALESFORCE)
* Use of CRM tool (Salesforce)
* Client management: data quality
* Campaigns / opportunities creations
CLIENT PORTFOLIO DEVELOPMENT
* Proactively act to develop the portfolio
* Participate in Chopard events when asked
* Be ready to fulfil specific missions which can be outside the Boutique
* Develop relationships with Italian Chopard Boutiques team members
* Act as ambassador for the brand
* VIP clients management
You may be required to undertake other duties from time to time as we may reasonably
require.
Whilst you will be part of a team and responsible for daily tasks, part of your mission will be to
develop our customer database.