Join to apply for the Front Office Agent role at MAMA SHELTER
18 hours ago Be among the first 25 applicants
Join to apply for the Front Office Agent role at MAMA SHELTER
Company Description
Fondato nel 2008 da Serge Triganò e dai suoi figli Jérémie e Benjamin (co-fondatori di Club Med), Mama Shelter è un luogo in cui puoi mettere in scena la tua vita quotidiana.
Si tratta di luoghi atipici, dove tutti si sentono a casa, luoghi nati da una miscela di influenze, libertà, sensazioni ed emozioni. Ogni Mama racconta la storia della città in cui si trova e tutte le influenze si fondono insieme. Offriamo ai nostri ospiti un'atmosfera gioiosa e un servizio eccezionale ad un prezzo accessibile a tutti. Più che camere e ristoranti, Mama Shelter è un moto continuo, un'atmosfera vibrante: un vero e proprio rifugio urbano, non solo esteticamente gradevole è moderno ma anche popolare, accogliente e sexy. Qualunque sia il motivo, noi siamo tutti qui per rendere l'esperienza del cliente il più indimenticabile possibile.
La nostra missione?: portare piccoli momenti di felicità alle persone.
La nostra crescita ci permette di dare dei fantastici percorsi di sviluppo ai nostri team members promuovendo promozioni interne e/o crescendo in altre realtà internazionali, e non è solo una questione di diploma o di anni di esperienza!
Mama Shelter fa parte di Ennismore, un gruppo alberghiero creativo che affonda le sue radici in culture e destinazioni, con un portafoglio globale di brands. Ennismore è una joint venture con Accor, fondata nel 2021.
__________________________________________________________________________
Il nostro impegno per la diversità e l'inclusione:
Mama è un'azienda inclusiva e la nostra ambizione è quella di reclutare e promuovere talenti diversi. Le nostre pubblicità sono neutre dal punto di vista del genere; qui si utilizza il genere maschile per semplificare il testo.
Job Description
THE MISSION?
As they say, a good first impression lasts forever & thankfully, you are the first person our customers
meet. No need to worry, they’re in good hands with you.
You are in charge of welcoming our guests and monitoring their stay at all times of the day.
Like Mama, you provide all the elements of a personalized and warm welcome : preparation of
arrivals, check in & check out for individual customers and groups, taking last minute reservations,
switchboard, processing of customer requests ...
In order to ensure quality customer follow-up, you communicate all information back to your direct
management team (complaints, comments or customer feedback ...).
You manage and are responsible for your cash bank; you also verify all existing accounts.
You edit, process, and follow up on customer invoices.
Involved in the marketing of Mama services, you like to promote our shop (sale and merchandising of
products), restaurant and our events.
Using your best writing, you let out your inner creativity by writing on the mirrors of each floor and /
or elevator with useful information and nearby activities for our guests to enjoy.
The customer experience must be perfect and you guarantee it.
Qualifications
MADE FOR YOU? ONLY IF...
* Detail is important to you, nothing is missing thanks to your anticipation!
* You are attentive and friendly, you are overflowing with kindness and do not know what to do with it!
* You are versatile and even a little bit of a seller .
* You know how to manage pressure and stress, Master Yoda taught you everything… .
* Confidentiality is important to you: what happens at Mama stays in Mama.
* You are warm; forget the bell at the entrance, each customer has your attention upon arrival.
* You have a team spirit, your colleagues can count on you.
* You know how to solve this scenario (priority management):
A customer arrives at the reception complaining that their alarm clock did not ring this morning, while at
that exact moment the phone rings with your crush on the line calling for you in their sweetest voice,
and another customer shows up at the other side of the reception- room key in hand and barefoot. What
do you do ?
Additional Information
YOUR LITTLE EXTRAS:
* For you The Shining is not only a horror film, but above all a film about a hotel .
* Protel or Opera are the PMS you master.
* Your look is offbeat but you don't scare away the kids .
* Your dream of speaking in that 3rd language has so far gone unfulfilled!
* First name *
This field is required.
* Last name *
This field is required.
* Email *
Your email address is required.
* Phone *
This field is required.
* Resume *. We accept .pdf, .doc, and .docx formats.
The file must be of type doc, pdf, docx and not exceed 2MB.
* these questions are a must
By clicking submit, I consent to the collection of my data in accordance to Ennismore’s privacy policy. If you are a California employee and are interested in learning more about our California Employee Privacy Policy, click here. *
This field is required.
Thank you for applying!
Good luck!
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
* Industries
Hospitality
Referrals increase your chances of interviewing at MAMA SHELTER by 2x
Sign in to set job alerts for “Front Office Agent” roles.
RECEPTIONIST IN APPRENDISTATO - ROMA GRANAI (RM)
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr