Company Description
About Orient Express
About Orient Express La Minerva
Considered as the beloved capital of the Orient Express legend, Rome is the first Orient Express hotel, La Minerva, in ****. Orient Express has entrusted the interior architecture and artistic direction of the hotel Hugo Toro. The former Palazzo Fonseca is a sumptuous 17th-century palace with a huge, majestic façade. A place of memory still adorned with its Roman columns, sculptures by Rinaldo Rinaldi, a disciple of Canova, and the fascinating goddess Minerva. At the end of ****, a new décor and interior inspired by the Roman domus and the riches of the \"Eternal City\" will be revealed with a new touch of contemporary elegance.
Job Description
Position Overview
Our
Chef de Rang – In-Room Dining Night
is a crucial member of the Food & Beverage team, dedicated to delivering exceptional service and ensuring a seamless in-room dining experience during night operations.
The Chef de Rang will be part of the F&B; Team (F&B; Director, Assistant F&B; Director, Restaurant Managers, In-Room Dining Team) and will be responsible for providing efficient, discreet and high-quality overnight service to guests in compliance with HACCP regulations and the Hotel standards of excellence, ensuring guest comfort, privacy and satisfaction at all times.
Key Responsibilities
• Ensure a timely, accurate and high-quality in-room dining service during the night shift, from order taking to delivery and service in the guest room.
• Coordinate with the kitchen and night operations to guarantee prompt preparation and delivery of orders.
• Prepare, check and organize in-room dining trays, trolleys and equipment, ensuring they meet the Hotel's quality and presentation standards.
• Ensure all service stations and pantry areas are stocked, clean and orderly throughout the shift.
• Deliver food and beverages to guest rooms while maintaining professionalism, discretion and a guest-centric approach.
• Set up trays or trolleys in guest rooms according to the Hotel standards and ensure correct presentation and service etiquette.
• Retrieve trays and trolleys from corridors and rooms promptly to maintain cleanliness and service efficiency.
• Ensure that all food deliveries from the kitchen to the guest match the Hotel excellence standards.
• Actively promote and recommend high-profit food and beverage items when taking orders to increase revenue.
• Monitor and ensure that all guest requests and special requirements are handled efficiently and promptly.
• Maintain effective communication with Front Office, Night Manager and Kitchen teams to ensure smooth overnight operations.
• Ensure that guest privacy and confidentiality are always respected during room service operations.
Safety & Compliance
• Ensure full compliance with HACCP regulations and Hotel hygiene standards.
• Report any potential or real hazards immediately and take preventive action.
• Fully understand and comply with the hotel's fire, emergency and safety procedures.
• Ensure that all work is carried out in a safe manner that does not harm or injure self or others.
• Maintain the highest standards of personal hygiene, uniform, grooming, body language and professional conduct.
Administrative Duties
• Ensure that all food and beverage orders are correctly registered and charged in the system.
• Maintain accurate records of overnight orders and transactions.
• Be aware of VIP guests, special requests or late arrivals requiring in-room dining service.
• Attend meetings and training sessions as required by the Restaurant Manager or In-Room Dining Manager.
• Continuously improve knowledge of menu items, service procedures, hotel standards and applicable regulations.
Qualifications
Qualifications
• Minimum 2–3 years' experience in a similar role within a luxury hotel or high-level restaurant, preferably with In-Room Dining experience.
• Ability to work independently and efficiently during night shifts.
• Strong guest orientation, attention to detail and problem-solving skills.
• Flexibility to work night shifts, weekends and holidays.
• Fluency in Italian and English is mandatory.
• Excellent grooming and professional presentation.
• Full compliance with HACCP regulations, hotel hygiene standards and internal procedures.
• Ability to remain calm and efficient under pressure.
• Legal right to work in Italy.
Additional Information
A competitive salary package
ALL - Heartist® Program: Employee agevolazioni card offering discounted rates at all ACCOR locations and partner venues worldwide.
Learning & development: Opportunity to develop your talent and grow within your property and across the world!
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.