JOB DESCRIPTION
Position Summary
The Product Manager partners closely with the internal sales teams to support customer engagements and drive strategic account development through direct customer exposure and acting as a key point of contact for complex opportunities. Responsibilities include providing advanced technical support, influencing consultants, and managing customer‑specific engineered‑to‑order projects while addressing market, product, and customer dynamics. The position supports new business growth by contributing to go‑to‑market strategies for new offers, businesses, and regions, while also handling tendering and customer design engagements for non‑released or less‑mature offers. Operational duties include managing backlog, ensuring purchase order compliance prior to execution, overseeing customer change orders, preparing quotes for new offerings, and supporting demand planning activities such as SIOP, forecasting, and funnel management to align customer strategy with business objectives.
RESPONSIBILITIES
Key Responsibilities – Strategic Account Partnership
Partner closely with Sales at key customer accounts to drive growth and strengthen long‑term relationships.
Serve as Strategic Account Point of Contact (PoC) for technical and commercial matters.
Maintain strong customer exposure and engagement.
Influence consultants and decision‑makers through technical credibility and strategic insight.
Develop and execute customer‑specific strategies aligned with business objectives.
Key Responsibilities – Technical & Commercial Leadership
Provide advanced technical support for complex opportunities and active projects.
Lead new offer quotation activities (post Gate 3), ensuring alignment with scope, margin, and risk requirements.
Support tendering activities and CDE (Customer Dedicated Engineering) for:
Non‑released offers
Non‑robust or customized solutions
Oversee Customer Specific Projects (Engineer‑to‑Order / ETO environments).
Ensure Purchase Order compliance prior to execution.
Customer & Market Intelligence
Analyze and anticipate: Market dynamics (1‑year outlook), Customer dynamics (1‑year outlook), Product dynamics (1‑year outlook).
Translate insights into backlog growth strategies and business expansion opportunities.
Contribute to GTM strategy for: New offers, New business models, New geographic zones.
Operational & Execution Excellence
Manage customer change orders and contractual modifications.
Own backlog visibility and performance.
Lead SIOP participation (Sales, Inventory & Operations Planning).
Drive accurate forecasting, funnel management, and demand planning.
Ensure cross‑functional alignment between Sales, Engineering, Supply Chain, and Operations.
QUALIFICATIONS
Bachelor’s degree in Engineering, Business, or related field.
Strong technical background with experience in chiller products or engineered solutions environments.
Experience supporting strategic accounts and high‑value customers.
Demonstrated expertise in tendering, and commercial negotiations.
Understanding of SIOP, forecasting, and operational planning processes.
Strong analytical skills with ability to interpret market and customer trends.
Excellent stakeholder management and influencing skills.
The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.
Our Core Principals
Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.
Our Strategic Priorities
Customer Focus
Operational Excellence
High‑Performance Culture
Innovation
Financial Strength
Our Behaviors
Own It
Act With Urgency
Foster a Customer‑First Mindset
Think Big and Execute
Lead by Example
Drive Continuous Improvement
Learn and Seek Out Development
About Vertiv
Vertiv is a $10.2 billion global critical infrastructure and data center technology company. We ensure customers’ vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries.
Equal Opportunity Employer
Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to .
About the Team
Work Authorization: This position requires legal authorization to work in the United States. Sponsorship will not be provided. Individuals with temporary visas such as E, F‑1, H‑1, H‑2, L, B, J, or TN or who need sponsorship for work authorization now or in the future are not eligible for hire.
Equal Opportunity Employer
We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.
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