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The Team
Italy is one of the key focus territories for Deliveroo and is at the forefront of strategic, commercial, and operational innovation. Functions include commercial, operations, and marketing. Teams in Italy collaborate closely with global functions such as product, technology, and consumer to deliver results for our customers.
Regional teams in Italy present significant growth opportunities. We are building a team of commercially savvy, entrepreneurial, and ambitious individuals to help us realize our potential.
The role
Reporting directly to the Regional Manager, the City Manager is a unique opportunity to become an integral part of the Italian Commercial team.
You will build relationships with restaurant partners in your area, enhance our value proposition for customers, and identify avenues for continued rapid growth.
This role is ideal for someone who enjoys relationship-building and analyzing data to guide expansion.
You will be based in Trieste or nearby cities .
What you'll do:
* Become the local expert for your city (or cities), understanding the restaurant industry thoroughly and representing Deliveroo locally.
* Use data insights to improve our customer offering neighborhood by neighborhood.
* Manage top restaurant accounts, lead negotiations, and optimize partner performance for growth.
* Collaborate with local account managers to develop local hero brands.
* Identify and onboard new popular local restaurants, setting them up for success.
* Develop local sales strategies, focusing on closing value gaps and areas needing attention.
* Enhance customer experience through local knowledge, including optimizing restaurant selection and operations, and working on strategic plans with regional teams.
* Maximize marketing opportunities by encouraging restaurant participation.
Requirements:
* 3-4 years of proven experience in account/relationship management, sales, or strategy roles.
* Results-oriented and target-driven.
* Proficient in analyzing restaurant and city performance data to identify improvement areas.
* Ability to work both in the field (2-3 days/week) and remotely.
* Excellent relationship-building and communication skills via face-to-face, phone, or email.
Why Deliveroo?
Our mission is to transform shopping and dining experiences by connecting consumers, restaurants, shops, and riders. We aim to make food and product access more convenient and enjoyable, allowing people to buy what they want, when and where they want.
As a technology-driven company in a rapidly expanding industry, we are a small team making a large impact, moving fast, valuing autonomy, and always open to new ideas.
Workplace & Diversity
We believe a great workplace reflects the diversity of the world we live in. We welcome all candidates regardless of gender, race, sexuality, religion, or personal preferences. We are committed to diversity, equity, and inclusion, and will provide necessary adjustments during the application process if needed.
A competitive benefits package includes:
* Free Deliveroo Plus subscription and frequent food tastings.
* Flexible hours and location, parental leave, work-from-home setup, employee assistance, and learning platforms.
* Employee resource groups and wellness benefits.
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