Company Description We are searching for an OCM (Operation Contract Manufacturing) Account Manager. The Account Manager serves to support the business relationship with clients. The Account Manager is expected to be the first level of account for the External Customers, representing client needs and goals within the Operation organization to ensure performance targets and elevating to the proper Senior level any business issue related. The AM, through the routinely, well-established relationships with clients will support the following activities: - Responsible for day by day client’s communications and business relationship, conflict resolution, and compliance on client deliverables and expectations. - Communicates the client's goals and represent the client's interests inside Abbvie Operations. - Works with the Manufacturing Plants team for the Customer’s related topics and projects in order to identify potential issues and/or opportunities and escalate when needed - Ensures that client issues are dealt with in an efficient manner, identifying timely solutions and work-arounds to provide strong team representation and set proper client expectations - Support the business with P&L focus, consistently executing to facilitate the achievement of the financial targets. The Account Manager, within the OCM Small Molecule Organization, will support to collect data and business intelligence/strategic information, coming from Pharmaceutical Market Customers and Internal Plants. The AM will act to support financially driven processes like Annual LRP, Annual Budget Plan preparation and Monthly LBE Reviews within internal stakeholders. Within Operation and Plants Functions that serve OCM Customers this person will, on a day by day basis, interface with the following functions: Manufacturing/Supply Chain, Quality, Program Management, Finance and Technical Operations. Must be able to: - establish trustful relationship and positive initial impact when meeting with external and internal stakeholders, being primary responsible for Customer Relationship satisfaction, representing Abbvie Culture & Pillars. - translate customer’s objectives and concerns - elevate at the appropriate level in order to avoid critical elevations - Understand, anticipate and minimize impact on overall business, or financial issues Handle large volumes of confidential data (mainly Financial ) coming from - different Plants in order to support LRP/ Plan / LBE processes - Develop and finalize presentations and scenarios working with the OSD Team in order to support Customer’s meetings and/or internal strategy Qualifications - Bachelors degree in Pharmaceutical Chemistry/Chemistry/Engineering preferred - MBA desirable due to Customer’s financial aspects of contract management as well as Project Management Professional Certification - Excellent English knowledge - Flexibility, Passion and Empathy are also value added skills for this function - Excellent organizational and time management skills to manage multiple accounts and priorities simultaneously to meet Company’s deadlines as well as ability to manage changes and unexpected circumstances will be preferential Additional Information US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more: