Carglass is part of an international group, Belron®, present in over 35 countries and the global leader in vehicle glass repair and replacement. Through our network of service centers, mobile workshops, and a specialized Contact Center, we offer cutting‑edge technology, extensive expertise, and the highest level of professionalism for car and truck glass services throughout Italy.
What has allowed us to become a global leader is our attention to detail and our commitment to taking care of customers and their needs. Customers are at the heart of our business, but our people are the ones who truly make the difference in the service we deliver every day.
We are currently looking for a:
KEY ACCOUNT MANAGER
MISSION
As a Key Account Manager, you will contribute to the company’s growth within the B2B channel. Your mission is to consolidate Carglass leadership by transforming major clients Insurance Companies into long-term strategic partners. Using a high-level consultative approach, you will maximize claims channeling toward our network, optimizing both customer experience and commercial value.
KEY RESPONSIBILITIES
* Develop and nurture relationships with C-level decision-makers, acting as a strategic consultant rather than just a service provider.
* Negotiate and renew complex commercial agreements, identifying new business opportunities (cross-selling/up-selling) within the Large Account portfolio.
* Collaborate with the Growth & Revenue team to define pricing strategies and commercial terms for key accounts, ensuring a balance between competitiveness and profitability, while aligning sales proposals with corporate growth objectives
* Constantly monitor and analyse sales KPIs (TUR, Average Job Price, Market Share). Translate data into concrete action plans to ensure budget alignment.
* To work closely with key accounts to identify additional strategic initiatives in order to strengthen the relationship as well as providing potential new revenue streams.
* Partner with the Marketing team to implement co-branding campaigns and initiatives designed to improve channeling and brand advocacy.
* To provide regular reports for key accounts be they weekly, monthly or quarterly, and to follow up with exception or other reporting needs.
* To fully understand the strategy, goals and drivers of the key accounts and to work
collaboratively with other areas of the business to ensure that Carglass® are able to swiftly react and exploit opportunities that arise.
* Act as the primary pivot between the Client and internal departments (Operations, Finance, IT) to resolve operational issues, optimize billing processes, ensure that the debt levels are kept to a minimum and ensure top-tier quality standards.
* To provide leadership, by role-modelling Company values and managing cross-functional relationships to make things happen, throughout the business as befitting a member of the Senior Management Team.
* Interface with the Belron Group for the management of International Large Accounts, ensuring alignment with global strategies.
* Monitor insurance and automotive market trends and competitor moves to proactively anticipate client needs.
CANDIDATE PROFILE
* 5 years of experience in managing commercial relationships with Large Accounts is required, preferably within structured B2B environments (Insurance, multinationals, large Automotive companies, Financial Services, or public entities)
* Previous experience in the Insurance market is considered a strong plus.
* Degree in Economics, Management, Business Administration or related fields is preferrable.
* Fluency in English is mandatory
* Knowledge of Salesforce is required
SOFT SKILLS
* Strategic Vision: Ability to look beyond single transactions to build long-term value.
* Advanced Negotiation: Mastery of complex negotiation techniques and objection handling.
* Influencing Skills: Excellent communication skills with the ability to influence stakeholders at all hierarchical levels.
* Entrepreneurial mindset and operational resilience, with a highly proactive approach